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having trouble with my broadband dropping out every 3 mins

bigrigs
Hooked
Posts: 8
Registered: 29-03-2017

having trouble with my broadband dropping out every 3 mins

Hi everybody, had my Plusnet for three days its the fastest one they do but since we have had it it keeps dropping out sometimes every 3 mins then it might work fine for a couple of hours then starts again I have raised it with plusnet who ran tests they can see whats been happening but cannot find a fault they have sent another hub and have fitted that disconnecting everything off it so there is nothing connected to it all all, its 6 inchs away from main bt plug and I disconnected all the phone lines and its still dropping out its driving me mad switched everything off in house to see if something was interfering with it still no joy anyone got any idea's before I chuck it out back door!!!

18 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,444
Thanks: 625
Fixes: 56
Registered: 21-09-2009

Re: having trouble with my broadband dropping out every 3 mins

@bigrigs

Welcome to the forums.

Do you have the Plusnet Unlimited Fibre product (40/2 speeds) and are you using the Plusnet Hub One router?

If so the problem could be that discussed here https://community.plus.net/t5/forums/v3_1/forumtopicpage/board-id/Fibre/thread-id/49031/page/1 where your router has a bug which causes it to disconnect from the internet when the upstream gets swamped (e.g. by phone/tables syncing or backing up to Google Drive /Dropbox and the like).

If so then it might be worthwhile posting to that thread and asking for the fix to be applied.

Plusnet Staff
Plusnet Staff
Posts: 18
Thanks: 6
Fixes: 1
Registered: 23-09-2015

Re: having trouble with my broadband dropping out every 3 mins

Hi @bigrigs,

 

I've checked your connection and whilst on first look it would seem to be the upload/DCN issue we have been seeing as mentioned by @SpendLessTime, the upload usage we can see on your circuit is nowhere near as high as would be required to saturate your upload bandwidth, especially as you are on the Fibre extra product.

However, for us to check a bit more, would you be able to post the event log from your router for the times that the disconnections are occurring? To do this, log into your router in your web browser. The address is http://192.168.1.254. Click Troubleshooting and then go to the Event Log. It may help to set the filter to WAN as this would show just the events we are looking for.

If you can paste a copy of those logs onto here would be great.

Cheers

nickclack
Dabbler
Posts: 18
Thanks: 2
Registered: 02-03-2017

Re: having trouble with my broadband dropping out every 3 mins

I am sadly one week in as new fibre customer and getting same failed service. It's a joke that I have dumped eight years with Virgin to start this with Plusnet. My patience ran out with VM and I took them to small claims for over £1k, which is being settled by them. Do I now look at the same thing with Plusnet? I don't know. Frankly there should not be an issue or request of patches applied as suggested in this link, it SHOULD work properly, otherwise the service is unfit for purpose
Plusnet Staff
Plusnet Staff
Posts: 18
Thanks: 6
Fixes: 1
Registered: 23-09-2015

Re: having trouble with my broadband dropping out every 3 mins

Hi @nickclack

I'm sorry you're having issues with your service, and I've had a quick look but its not the same problems as described by @bigrigs or mentioned in https://community.plus.net/t5/forums/v3_1/forumtopicpage/board-id/Fibre/thread-id/49031/page/1

Unfortunately we can never guarantee a fault free service but I like to think we do our best to fix these issues when we find them. Sometimes the fix will involve patches or updates dependent on where the issue is and this is only until we can get a full fix applied.

In respect of your circuit, I have had a quick look and this is your connection logs :

http://visualradius.plus.net/visualradius/generated/image14908729396326.png

 

I've also completed a test on our suppliers systems and this has not advised of any faults :

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 79.9 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Not Run - Unable to run
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 324.7
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Regular Interference Observed on Week Days
Service Impact No Impact Observed
Interference Duration Longest Occurrence From 06:15 to 06:30
Interference Location Other
Interference Observed In Days 3
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2017-03-22T09:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 49.6 Mbps 79.9 Mbps 68.2 Mbps
Up Stream Line Rate 19.9 Mbps 19.9 Mbps 19.9 Mbps
Up Time 0.0 Sec 900.0 Sec 853.0 Sec
Retrains 0.0 9.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2017-03-30T11:26:17Z 2017-03-30T11:41:17Z
Ingress Code Violation 2 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 83 0

 

As there have been some drops, especially today, please can you follow this guide :

 

https://www.plus.net/help/broadband/connection-troubleshooting/

and if you notice the drops continue, you can then raise a fault to us via the broadband troubleshooter.

I hope this helps

Thanks

nickclack
Dabbler
Posts: 18
Thanks: 2
Registered: 02-03-2017

Re: having trouble with my broadband dropping out every 3 mins

Thanks for replying, but the troubleshooting pages are beyond basic, everything is correctly plugged in.

I am getting 6Mb Down and 0.38Mb Up on Speedtests, there is something seriously wrong with the connection to my Hub.

I would like the line checked please, then I can evaluate if I want to move away from Plusnet.

 

I understand there might be some speed dips settling in but my patience has really been tested by the dragging out of the install which has been well documented with Support.

 

I really have no confidence whatsoever in my move to Plusnet, this needs to be changed please

 

I appreciate your assistance, thanks

 

Plusnet Staff
Plusnet Staff
Posts: 18
Thanks: 6
Fixes: 1
Registered: 23-09-2015

Re: having trouble with my broadband dropping out every 3 mins

Hi,

I've tested your line and can see no obvious reason why you would be having such low tests.

Your sync speeds are 79.9Mbps/20Mbps and the IP profile is 79663Kbps. A line test against the PSTN service found no fault and I've also checked the SVLAN in case of any utilisation issues and this is operating within limits.

I would recommend running a speed test on the BT test site, so if a fault does need to be raised this can be seen.

www.speedtest.btwholesale.com

and then raising a fault via the fault checker here :

https://www.plus.net/apps/kbdfaults

 

I'm sorry for the problems with the install, and although I can't see any obvious issues, it doesn't mean there isn't a fault somewhere and our faults agents will do their best to get this resolved for you.

Community Veteran
Posts: 1,396
Thanks: 219
Fixes: 31
Registered: 13-08-2015

Re: having trouble with my broadband dropping out every 3 mins

@nickclack How are you testing speeds, wifi or wired, and with what equipment? Are there any other devices connecting at the same time?

nickclack
Dabbler
Posts: 18
Thanks: 2
Registered: 02-03-2017

Re: having trouble with my broadband dropping out every 3 mins

Thanks for the comments.

 

@KevMac1 I have used the BT speedtest upstairs close to the Hub over WiFi and it shows 74.29 Down and 18.36 Up with Ping 18. That is fine next to the Hub, but on PS4 downstairs the rate is 10% of that over WiFi. I cannot park myself next to the Hub, when I had VM I have their Hub linked to my ASIS Dark Knight router and that sent WiFi up three floors, rock solid at 150Mb on a 150Mb service. The Hub I fear is the weak link here.

If only I could use modem mode to link the Hub to the ASUS, but apparently that is another 'can of worms'

@Mustrum I think you have some experience in some other threads on using the Hub with an ASUS RT-N66U, is this possible?

 

Thanks

Community Veteran
Posts: 1,396
Thanks: 219
Fixes: 31
Registered: 13-08-2015

Re: having trouble with my broadband dropping out every 3 mins

No experience of the Asus routers, but I just use the Hub to act as a modem, switch its wifi off, and connect the other router to a lan port on the hub. Providing the IP address ranges of both routers are different, that's all you need to do, if they are the same, as mine were, my Netgear automatically switched to a range starting with 10 rather than 192.

This way I get more stable wifi throughout my house, but still some basic line stats from the hub if I need them.

bigrigs
Hooked
Posts: 8
Registered: 29-03-2017

Re: having trouble with my broadband dropping out every 3 mins

Event Log

This page summarises all the recent events that have been recorded on your Plusnet Hub.
You can filter the events to show items related to a specific category.
click to change category dropdown
 

Recorded events

Time and date Message
19:25:57, 31 Mar. (277986.270000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:25:24, 31 Mar. (277953.810000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:24:53, 31 Mar. (277922.210000) Admin login successful by 192.168.1.66 on HTTP
19:24:37, 31 Mar. (277906.760000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:24:30, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [37.170.133.79]:43568 ppp3 NAPT)
19:24:16, 31 Mar. (277885.390000) Host Sophies-​phone (MAC 70:70:0d:56:eb:90) using IP 192.168.1.67 detected on interface ath00, port -​1
19:24:13, 31 Mar. ath00: STA 70:70:0d:56:eb:90 IEEE 802.11: Client associated
19:24:13, 31 Mar. ath00: STA 70:70:0d:56:eb:90 IEEE 802.11: Client disassociated
19:23:56, 31 Mar. (277865.660000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:23:55, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [37.171.194.8]:11602 ppp3 NAPT)
19:23:46, 31 Mar. (277855.390000) Host Sophies-​phone (MAC 70:70:0d:56:eb:90) using IP 192.168.1.67 detected on interface ath10, port -​1
19:23:43, 31 Mar. ath10: STA 70:70:0d:56:eb:90 IEEE 802.11: Client associated
19:23:19, 31 Mar. (277828.640000) New GUI session from IP 192.168.1.66
19:23:01, 31 Mar. (277810.420000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:22:55, 31 Mar. (277804.440000) Lease for IP 192.168.1.67 renewed by host Sophies-​phone (MAC 70:70:0d:56:eb:90). Lease duration: 1440 min
19:22:55, 31 Mar. (277804.440000) Device connected: Hostname: Sophies-​phone IP: 192.168.1.67 MAC: 70:70:0d:56:eb:90 Lease time: 1440 min. Link rate: 105.6 Mbps
19:22:55, 31 Mar. (277804.360000) Lease requested
19:22:55, 31 Mar. ath00: STA 70:70:0d:56:eb:90 IEEE 802.11: Client associated
19:22:42, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [74.211.28.193]:61465 ppp3 NAPT)
19:22:15, 31 Mar. (277764.900000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:22:13, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [37.201.194.76]:12346 ppp3 NAPT)
19:21:47, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [37.171.194.8]:11602 ppp3 NAPT)
19:21:31, 31 Mar. (277720.250000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:20:38, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [74.211.28.193]:61554 CLOSED/TIME_WAIT ppp3 NAPT)
19:20:23, 31 Mar. (277652.600000) CWMP: session completed successfully
19:20:23, 31 Mar. (277652.430000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
19:20:21, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [74.211.28.193]:61465 ppp3 NAPT)
19:20:21, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: TCP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [74.211.28.193]:61554 CLOSED/SYN_SENT ppp3 NAPT)
19:20:15, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [37.201.194.76]:12346 ppp3 NAPT)
19:20:15, 31 Mar. (277644.370000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
19:20:15, 31 Mar. (277644.360000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:20:12, 31 Mar. (277641.660000) Device disconnected: Hostname: Sophies-​phone IP: 192.168.1.67 MAC: 70:70:0d:56:eb:90
19:20:12, 31 Mar. (277641.660000) Device disconnected: Hostname: android-​912e0eb0b4469457 IP: 192.168.1.64 MAC: 84:98:66:9a:ab:71
19:20:12, 31 Mar. (277641.660000) WAN operating mode is VDSL
19:20:12, 31 Mar. (277641.660000) Last WAN operating mode was VDSL
19:20:10, 31 Mar. (277639.870000) PPP IPCP Receive Configuration ACK
19:20:10, 31 Mar. (277639.860000) PPP IPCP Send Configuration Request
19:20:10, 31 Mar. (277639.850000) PPP IPCP Receive Configuration NAK
19:20:10, 31 Mar. (277639.850000) PPP IPCP Send Configuration ACK
19:20:10, 31 Mar. (277639.850000) PPP IPCP Receive Configuration Request
19:20:10, 31 Mar. (277639.850000) PPP IPCP Send Configuration Request
19:20:09, 31 Mar. (277638.280000) PPPoE is up -​ Down Rate=61242Kbps, Up Rate=19978Kbps; SNR Margin Down=5.9dB, Up=7.6dB
19:20:09, 31 Mar. (277638.260000) CHAP authentication successful
19:20:09, 31 Mar. (277638.200000) CHAP Receive Challenge
19:20:09, 31 Mar. (277638.200000) Starting CHAP authentication with peer
19:20:09, 31 Mar. (277638.200000) PPP LCP Receive Configuration ACK
19:20:09, 31 Mar. (277638.190000) PPP LCP Send Configuration Request
19:20:09, 31 Mar. (277638.190000) PPP LCP Receive Configuration Reject
19:20:09, 31 Mar. (277638.190000) PPP LCP Send Configuration ACK
19:20:09, 31 Mar. (277638.190000) PPP LCP Receive Configuration Request
19:20:09, 31 Mar. (277638.190000) PPP LCP Send Configuration Request
19:20:06, 31 Mar. (277635.530000) Lease for IP 192.168.1.66 renewed by host Dave-​PC (MAC ec:1a:59:4a:fa:62). Lease duration: 1440 min
19:20:06, 31 Mar. (277635.530000) Device connected: Hostname: Dave-​PC IP: 192.168.1.66 MAC: ec:1a:59:4a:fa:62 Lease time: 1440 min. Link rate: 39.0 Mbps
19:20:06, 31 Mar. (277635.460000) Lease requested
19:20:06, 31 Mar. ath00: STA ec:1a:59:4a:fa:62 IEEE 802.11: Client associated
19:20:05, 31 Mar. (277635.090000) Device disconnected: Hostname: Sophies-​phone IP: 192.168.1.67 MAC: 70:70:0d:56:eb:90
19:20:05, 31 Mar. (277635.090000) Device disconnected: Hostname: android-​912e0eb0b4469457 IP: 192.168.1.64 MAC: 84:98:66:9a:ab:71
19:20:05, 31 Mar. (277635.090000) Device disconnected: Hostname: Dave-​PC IP: 192.168.1.66 MAC: ec:1a:59:4a:fa:62
19:20:02, 31 Mar. ath00: STA ec:1a:59:4a:fa:62 IEEE 802.11: Client disassociated
19:19:40, 31 Mar. (277610.090000) Device disconnected: Hostname: Sophies-​phone IP: 192.168.1.67 MAC: 70:70:0d:56:eb:90
19:19:40, 31 Mar. (277610.090000) Device disconnected: Hostname: android-​912e0eb0b4469457 IP: 192.168.1.64 MAC: 84:98:66:9a:ab:71
19:19:38, 31 Mar. (277607.630000) Lease for IP 192.168.1.66 renewed by host Dave-​PC (MAC ec:1a:59:4a:fa:62). Lease duration: 1440 min
19:19:38, 31 Mar. (277607.560000) Lease requested
19:19:38, 31 Mar. ath00: STA ec:1a:59:4a:fa:62 IEEE 802.11: Client associated
19:19:35, 31 Mar. (277605.090000) Device disconnected: Hostname: Sophies-​phone IP: 192.168.1.67 MAC: 70:70:0d:56:eb:90
19:19:35, 31 Mar. (277605.090000) Device disconnected: Hostname: android-​912e0eb0b4469457 IP: 192.168.1.64 MAC: 84:98:66:9a:ab:71
19:19:35, 31 Mar. (277605.090000) Device disconnected: Hostname: Dave-​PC IP: 192.168.1.66 MAC: ec:1a:59:4a:fa:62
19:19:35, 31 Mar. ath10: STA ec:1a:59:4a:fa:62 IEEE 802.11: Client disassociated
19:19:24, 31 Mar. (277593.250000) CWMP: session closed due to error: Could not resolve host
19:19:23, 31 Mar. (277593.120000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
19:19:23, 31 Mar. (277593.110000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:19:17, 31 Mar. (277586.920000) PTM over DSL is up
19:19:07, 31 Mar. (277576.940000) Device disconnected: Hostname: Sophies-​phone IP: 192.168.1.67 MAC: 70:70:0d:56:eb:90
19:19:06, 31 Mar. ath00: STA 70:70:0d:56:eb:90 IEEE 802.11: Client disassociated
19:18:53, 31 Mar. (277562.220000) CWMP: session closed due to error: Could not resolve host
19:18:48, 31 Mar. (277557.380000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>56934, internal ports: 56934, internal client: 192.168.1.66
19:18:48, 31 Mar. (277557.340000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
19:18:48, 31 Mar. (277557.330000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:18:47, 31 Mar. (277557.060000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
19:18:46, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [83.139.133.69]:17510 ppp3 NAPT)
19:18:46, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [78.56.136.73]:29460 ppp3 NAPT)
19:18:45, 31 Mar. (277554.760000) PTM over DSL is down after 4 minutes uptime
19:18:45, 31 Mar. (277554.760000) PPPoE is down after 4 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
19:18:42, 31 Mar. (277551.510000) PPP LCP Send Termination Request [User request]
19:18:36, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [216.115.7.229]:55174 ppp3 NAPT)
19:18:10, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [86.143.29.21]:29335 ppp3 NAPT)
19:17:58, 31 Mar. (277508.030000) Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:17:49, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [78.56.136.73]:29460 ppp3 NAPT)
19:16:58, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [83.139.133.69]:17510 ppp3 NAPT)
19:16:53, 31 Mar. (277442.260000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:16:35, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [216.115.7.229]:55174 ppp3 NAPT)
19:16:32, 31 Mar. (277421.820000) Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:16:04, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [86.143.29.21]:56342 CLOSED/TIME_WAIT ppp3 NAPT)
19:15:48, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [86.143.29.21]:29335 ppp3 NAPT)
19:15:48, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: TCP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [86.143.29.21]:56342 CLOSED/SYN_SENT ppp3 NAPT)
19:15:43, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [37.202.70.60]:54709 ESTABLISHED/ESTABLISHED ppp3 NAPT)
19:15:41, 31 Mar. (277370.750000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any-​>26564, internal ports: 26564, internal client: 192.168.1.66
19:15:40, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [76.71.29.175]:13299 ppp3 NAPT)
19:15:40, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [181.130.12.54]:62541 ppp3 NAPT)
19:15:40, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [37.202.70.60]:58923 ppp3 NAPT)
 

 This is log for today it has dropped out several times today had my home computer connected and two phones   there is nothing connected to hub it is olny wireless I have disconnected al phone lines the hub is straight into main box about 6 inches away  I have checked wires in main box they are sound gave them a good shake just in case of loose wire , i can connect to next doors hub when its on and have no trouble with that.

regards Dave.

Next
 

 

bigrigs
Hooked
Posts: 8
Registered: 29-03-2017

Re: having trouble with my broadband dropping out every 3 mins

 

     

its been dropping out all day today i have tried to send files but keeps coming up error too many letters the hub has nothing connected to it  no cables  the phone lines have been disconected during the day there is two mobile phones   and a mainfraim computer wirelessly connected it does not seem to drop out quiet as much as it was but still very annoying.

regards Dave.

   
     
     
     
bigrigs
Hooked
Posts: 8
Registered: 29-03-2017

Re: having trouble with my broadband dropping out every 3 mins

Recorded events

Time and date Message
19:25:57, 31 Mar. (277986.270000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:25:24, 31 Mar. (277953.810000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:24:53, 31 Mar. (277922.210000) Admin login successful by 192.168.1.66 on HTTP
19:24:37, 31 Mar. (277906.760000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:24:30, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [37.170.133.79]:43568 ppp3 NAPT)
19:24:16, 31 Mar. (277885.390000) Host Sophies-​phone (MAC 70:70:0d:56:eb:90) using IP 192.168.1.67 detected on interface ath00, port -​1
19:24:13, 31 Mar. ath00: STA 70:70:0d:56:eb:90 IEEE 802.11: Client associated
19:24:13, 31 Mar. ath00: STA 70:70:0d:56:eb:90 IEEE 802.11: Client disassociated
19:23:56, 31 Mar. (277865.660000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:23:55, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [37.171.194.8]:11602 ppp3 NAPT)
19:23:46, 31 Mar. (277855.390000) Host Sophies-​phone (MAC 70:70:0d:56:eb:90) using IP 192.168.1.67 detected on interface ath10, port -​1
19:23:43, 31 Mar. ath10: STA 70:70:0d:56:eb:90 IEEE 802.11: Client associated
19:23:19, 31 Mar. (277828.640000) New GUI session from IP 192.168.1.66
19:23:01, 31 Mar. (277810.420000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:22:55, 31 Mar. (277804.440000) Lease for IP 192.168.1.67 renewed by host Sophies-​phone (MAC 70:70:0d:56:eb:90). Lease duration: 1440 min
19:22:55, 31 Mar. (277804.440000) Device connected: Hostname: Sophies-​phone IP: 192.168.1.67 MAC: 70:70:0d:56:eb:90 Lease time: 1440 min. Link rate: 105.6 Mbps
19:22:55, 31 Mar. (277804.360000) Lease requested
19:22:55, 31 Mar. ath00: STA 70:70:0d:56:eb:90 IEEE 802.11: Client associated
19:22:42, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [74.211.28.193]:61465 ppp3 NAPT)
19:22:15, 31 Mar. (277764.900000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:22:13, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [37.201.194.76]:12346 ppp3 NAPT)
19:21:47, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [37.171.194.8]:11602 ppp3 NAPT)
19:21:31, 31 Mar. (277720.250000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:20:38, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [74.211.28.193]:61554 CLOSED/TIME_WAIT ppp3 NAPT)
19:20:23, 31 Mar. (277652.600000) CWMP: session completed successfully
19:20:23, 31 Mar. (277652.430000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
19:20:21, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [74.211.28.193]:61465 ppp3 NAPT)
19:20:21, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: TCP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [74.211.28.193]:61554 CLOSED/SYN_SENT ppp3 NAPT)
19:20:15, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [37.201.194.76]:12346 ppp3 NAPT)
19:20:15, 31 Mar. (277644.370000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
19:20:15, 31 Mar. (277644.360000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:20:12, 31 Mar. (277641.660000) Device disconnected: Hostname: Sophies-​phone IP: 192.168.1.67 MAC: 70:70:0d:56:eb:90
19:20:12, 31 Mar. (277641.660000) Device disconnected: Hostname: android-​912e0eb0b4469457 IP: 192.168.1.64 MAC: 84:98:66:9a:ab:71
19:20:12, 31 Mar. (277641.660000) WAN operating mode is VDSL
19:20:12, 31 Mar. (277641.660000) Last WAN operating mode was VDSL
19:20:10, 31 Mar. (277639.870000) PPP IPCP Receive Configuration ACK
19:20:10, 31 Mar. (277639.860000) PPP IPCP Send Configuration Request
19:20:10, 31 Mar. (277639.850000) PPP IPCP Receive Configuration NAK
19:20:10, 31 Mar. (277639.850000) PPP IPCP Send Configuration ACK
19:20:10, 31 Mar. (277639.850000) PPP IPCP Receive Configuration Request
19:20:10, 31 Mar. (277639.850000) PPP IPCP Send Configuration Request
19:20:09, 31 Mar. (277638.280000) PPPoE is up -​ Down Rate=61242Kbps, Up Rate=19978Kbps; SNR Margin Down=5.9dB, Up=7.6dB
19:20:09, 31 Mar. (277638.260000) CHAP authentication successful
19:20:09, 31 Mar. (277638.200000) CHAP Receive Challenge
19:20:09, 31 Mar. (277638.200000) Starting CHAP authentication with peer
19:20:09, 31 Mar. (277638.200000) PPP LCP Receive Configuration ACK
19:20:09, 31 Mar. (277638.190000) PPP LCP Send Configuration Request
19:20:09, 31 Mar. (277638.190000) PPP LCP Receive Configuration Reject
19:20:09, 31 Mar. (277638.190000) PPP LCP Send Configuration ACK
19:20:09, 31 Mar. (277638.190000) PPP LCP Receive Configuration Request
19:20:09, 31 Mar. (277638.190000) PPP LCP Send Configuration Request
19:20:06, 31 Mar. (277635.530000) Lease for IP 192.168.1.66 renewed by host Dave-​PC (MAC ec:1a:59:4a:fa:62). Lease duration: 1440 min
19:20:06, 31 Mar. (277635.530000) Device connected: Hostname: Dave-​PC IP: 192.168.1.66 MAC: ec:1a:59:4a:fa:62 Lease time: 1440 min. Link rate: 39.0 Mbps
19:20:06, 31 Mar. (277635.460000) Lease requested
19:20:06, 31 Mar. ath00: STA ec:1a:59:4a:fa:62 IEEE 802.11: Client associated
19:20:05, 31 Mar. (277635.090000) Device disconnected: Hostname: Sophies-​phone IP: 192.168.1.67 MAC: 70:70:0d:56:eb:90
19:20:05, 31 Mar. (277635.090000) Device disconnected: Hostname: android-​912e0eb0b4469457 IP: 192.168.1.64 MAC: 84:98:66:9a:ab:71
19:20:05, 31 Mar. (277635.090000) Device disconnected: Hostname: Dave-​PC IP: 192.168.1.66 MAC: ec:1a:59:4a:fa:62
19:20:02, 31 Mar. ath00: STA ec:1a:59:4a:fa:62 IEEE 802.11: Client disassociated
19:19:40, 31 Mar. (277610.090000) Device disconnected: Hostname: Sophies-​phone IP: 192.168.1.67 MAC: 70:70:0d:56:eb:90
19:19:40, 31 Mar. (277610.090000) Device disconnected: Hostname: android-​912e0eb0b4469457 IP: 192.168.1.64 MAC: 84:98:66:9a:ab:71
19:19:38, 31 Mar. (277607.630000) Lease for IP 192.168.1.66 renewed by host Dave-​PC (MAC ec:1a:59:4a:fa:62). Lease duration: 1440 min
19:19:38, 31 Mar. (277607.560000) Lease requested
19:19:38, 31 Mar. ath00: STA ec:1a:59:4a:fa:62 IEEE 802.11: Client associated
19:19:35, 31 Mar. (277605.090000) Device disconnected: Hostname: Sophies-​phone IP: 192.168.1.67 MAC: 70:70:0d:56:eb:90
19:19:35, 31 Mar. (277605.090000) Device disconnected: Hostname: android-​912e0eb0b4469457 IP: 192.168.1.64 MAC: 84:98:66:9a:ab:71
19:19:35, 31 Mar. (277605.090000) Device disconnected: Hostname: Dave-​PC IP: 192.168.1.66 MAC: ec:1a:59:4a:fa:62
19:19:35, 31 Mar. ath10: STA ec:1a:59:4a:fa:62 IEEE 802.11: Client disassociated
19:19:24, 31 Mar. (277593.250000) CWMP: session closed due to error: Could not resolve host
19:19:23, 31 Mar. (277593.120000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
19:19:23, 31 Mar. (277593.110000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:19:17, 31 Mar. (277586.920000) PTM over DSL is up
19:19:07, 31 Mar. (277576.940000) Device disconnected: Hostname: Sophies-​phone IP: 192.168.1.67 MAC: 70:70:0d:56:eb:90
19:19:06, 31 Mar. ath00: STA 70:70:0d:56:eb:90 IEEE 802.11: Client disassociated
19:18:53, 31 Mar. (277562.220000) CWMP: session closed due to error: Could not resolve host
19:18:48, 31 Mar. (277557.380000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>56934, internal ports: 56934, internal client: 192.168.1.66
19:18:48, 31 Mar. (277557.340000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
19:18:48, 31 Mar. (277557.330000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:18:47, 31 Mar. (277557.060000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
19:18:46, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [83.139.133.69]:17510 ppp3 NAPT)
19:18:46, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [78.56.136.73]:29460 ppp3 NAPT)
19:18:45, 31 Mar. (277554.760000) PTM over DSL is down after 4 minutes uptime
19:18:45, 31 Mar. (277554.760000) PPPoE is down after 4 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
19:18:42, 31 Mar. (277551.510000) PPP LCP Send Termination Request [User request]
19:18:36, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [216.115.7.229]:55174 ppp3 NAPT)
19:18:10, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [86.143.29.21]:29335 ppp3 NAPT)
19:17:58, 31 Mar. (277508.030000) Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:17:49, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [78.56.136.73]:29460 ppp3 NAPT)
19:16:58, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [83.139.133.69]:17510 ppp3 NAPT)
19:16:53, 31 Mar. (277442.260000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:16:35, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [216.115.7.229]:55174 ppp3 NAPT)
19:16:32, 31 Mar. (277421.820000) Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any-​>53072, internal ports: 53072, internal client: 192.168.1.66
19:16:04, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [86.143.29.21]:56342 CLOSED/TIME_WAIT ppp3 NAPT)
19:15:48, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [86.143.29.21]:29335 ppp3 NAPT)
19:15:48, 31 Mar. IN: ACCEPT [54] Connection opened (Port Forwarding: TCP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [86.143.29.21]:56342 CLOSED/SYN_SENT ppp3 NAPT)
19:15:43, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [37.202.70.60]:54709 ESTABLISHED/ESTABLISHED ppp3 NAPT)
19:15:41, 31 Mar. (277370.750000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any-​>26564, internal ports: 26564, internal client: 192.168.1.66
19:15:40, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [76.71.29.175]:13299 ppp3 NAPT)
19:15:40, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [181.130.12.54]:62541 ppp3 NAPT)
19:15:40, 31 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.66]:26564 <-​-​> [46.208.93.87]:26564 -​ -​ -​ [37.202.70.60]:58923 ppp3 NAPT)
 

 This is log for today it has dropped out several times today had my home computer connected and two phones   there is nothing connected to hub it is olny wireless I have disconnected al phone lines the hub is straight into main box about 6 inches away  I have checked wires in main box they are sound gave them a good shake just in case of loose wire , i can connect to next doors hub when its on and have no trouble with that.

regards Dave.

Next
 
bigrigs
Hooked
Posts: 8
Registered: 29-03-2017

Re: having trouble with my broadband dropping out every 3 mins

     

its been dropping out all day today i have tried to send files but keeps coming up error too many letters the hub has nothing connected to it  no cables  the phone lines have been disconected during the day there is two mobile phones   and a mainfraim computer wirelessly connected it does not seem to drop out quiet as much as it was but still very annoying.

regards Dave.

nickclack
Dabbler
Posts: 18
Thanks: 2
Registered: 02-03-2017

Re: having trouble with my broadband dropping out every 3 mins

Hi mustrum, I have disabled wifi on the hub 'i think' and connected the asus to the hub. The ip is different and i can get up the asus router page onscreen but I don't think it is seeing the hub connection. Is there a modem mode i need to enable on the hub also or is it enabled when you plug a cable into the yellow lan?
Any help wouldbe appreciated
Thanks