cancel
Showing results for 
Search instead for 
Did you mean: 

half speed

goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

half speed

well a good start to new contract

1. Best Effort Test: -provides background information.

  Download Speed
  17.34 Mbps
   
0 Mbps 33.85 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 17.34 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-33.85 Mbps .
 Additional Information:
 IP Profile for your line is - 33.85 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  3.26 Mbps
   
0 Mbps 10 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 3.26Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps



This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

 

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Please visit the FAQ if you are unable to understand the test results.

8 REPLIES
goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: half speed

just done test on speedtest.net and speed gone back or is there a problem with BT test

http://www.speedtest.net/my-result/6944469570

newagetraveller
Aspiring Pro
Posts: 439
Thanks: 50
Registered: 03-08-2012

Re: half speed

I also wonder if there is a problem with the BT speed test.

It shows varying results for my speeds, both up and down. In contrast both Ookla Speedtest and Thinkbroadband checkers show consistently good results when BT's are poor and advising a fault.

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: half speed

must be BT fault as thinkbroadband test

https://www.thinkbroadband.com/speedtest/1515346651484002455

newagetraveller
Aspiring Pro
Posts: 439
Thanks: 50
Registered: 03-08-2012

Re: half speed

http://www.speedtest.net/my-result/6944510555

Ookla result just now and BT reports 10.3 down and 5.59 up.

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: half speed

nice speed there is no chance of me getting your speed

tried another test on BT and it said download now 15mb

Plusnet Staff
Plusnet Staff
Posts: 169
Thanks: 55
Fixes: 6
Registered: 07-12-2017

Re: half speed

Hi @goatty2 sorry to hear you are having issues. 

 

Testing isn't detecting the cause of the speed issues. Could raise the fault here and let us know when you have completed it.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: half speed

I think it is BT testing that is the problem as other people's speed test have same problem

speed test on other sites show twice the speed as BT

goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: half speed

think I have sorted the problem with BT speed test

I have tested it on 4 different browsers and firefox 58.0b14 (64-bit) is the only one to do half speed