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>70% packet loss

gwillym
Grafter
Posts: 79
Registered: ‎30-07-2007

>70% packet loss

what is it about 141.hiper04.sheff.dial.plus.net.uk that is causing > 70% packet loss?

 

 

13 REPLIES
gwillym
Grafter
Posts: 79
Registered: ‎30-07-2007

Re: >70% packet loss

Forgot to add - download speed is all over the place :-

http://www.thinkbroadband.com/speedtest/results.html?id=147310217507781552205

dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: ‎24-02-2015

Re: >70% packet loss

Are you on the new 55/10 like myself?

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
gwillym
Grafter
Posts: 79
Registered: ‎30-07-2007

Re: >70% packet loss

No - I'm on 38/2

KS25
Grafter
Posts: 85
Thanks: 1
Registered: ‎19-07-2016

Re: >70% packet loss

2mb upload? that change was quite a while ago, surely it should be higher than that

 

talk to a chat rep or phone them, there's something wrong with your connection

RealAleMadrid
Aspiring Champion
Posts: 876
Thanks: 348
Fixes: 17
Registered: ‎07-07-2009

Re: >70% packet loss

There's nothing wrong, the unlimited fibre service is a maximum of 38Mbps down 2Mbps up.

dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: ‎24-02-2015

Re: >70% packet loss


RealAleMadrid wrote:

There's nothing wrong, the unlimited fibre service is a maximum of 38Mbps down 2Mbps up.


Confusing as I'm unlimited fibre which prior to 1st Sept was 38/20 and now 55/10, with the usual "up to".

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
RealAleMadrid
Aspiring Champion
Posts: 876
Thanks: 348
Fixes: 17
Registered: ‎07-07-2009

Re: >70% packet loss

Yes it is confusing but you were on the legacy 38/20 service which was not sold after mid 2015  That has been changed to 55/10.  

dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: ‎24-02-2015

Re: >70% packet loss


RealAleMadrid wrote:

Yes it is confusing but you were on the legacy 38/20 service which was not sold after mid 2015  That has been changed to 55/10.  


So what I have would then have become  38/2 again on the old network, will they have moved to the new network or still to move?

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
gwillym
Grafter
Posts: 79
Registered: ‎30-07-2007

Re: >70% packet loss

I downgraded from and 80/20 connection and whne I did this a couple of months ago the next lowest service was 38/2 (was hoping it was 38/10 but Plusnet no longer offered it)

gwillym
Grafter
Posts: 79
Registered: ‎30-07-2007

Re: >70% packet loss

And i have to say that now I've tried it I'm not that happy with it - over and above the packet loss problem that seem to have started fairly recently. Even though I've been a PN customer for donkey's years and have a line than can support higher speeds - (when on 80/20 was getting 76/18 ) - I got treated as a new customer when I downgraded - so much for loyalty

Definitely going to look at BT and others that can offer me 10 upload

gtbigfoot
Hooked
Posts: 8
Thanks: 6
Registered: ‎11-09-2016

Re: >70% packet loss

Plusnet's migration to a new network is not going well. I've noticed packet loss and severe latency problems over the last 3 or 4 weeks, and these get worse during periods of heavy traffic, particularly around late afternoon/evening. I'm not surprised gamers are frustrated - it's bad enough just browsing and attempting to download mail. I've also identified a router on PN's network, which is routinely droping 75% of routed packets (note how similar the name is!). All of my traffic goes through this router, so I'm stuffed, but I suspect there are many other routers all doing the same thing - hence the numbers complaining in various forums. Take a look at the image attached. Plusnet, please fix this quickly or your customers will start to leave in droves!

Community Gaffer
Community Gaffer
Posts: 13,575
Thanks: 1,252
Fixes: 103
Registered: ‎04-04-2007

Re: >70% packet loss

The router is configured to do this AFAIK, it's not indicative of a problem. Only if the packet loss extends to subsequent hops would it suggest an issue.

Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. 192.168.1.254 0.0% 21 7.0 5.5 4.3 8.7 1.1
2. Huh
3. 129.hiper04.sheff.dial.plus.net.uk 78.9% 20 15.0 14.9 12.5 19.5 3.2
4. be3-3100.pcn-ir01.plus.net 0.0% 20 13.8 14.5 12.1 18.6 1.8
5. 195.99.125.136 0.0% 20 15.0 15.1 13.5 17.4 1.1
6. 62.172.103.49 0.0% 20 14.6 14.7 13.0 20.2 2.0
7. 195.99.126.101 0.0% 20 16.3 17.4 13.0 60.9 10.7
8. Huh
9. Huh
10. ae0.er02.telhc.bbc.co.uk 0.0% 20 15.4 17.1 14.9 25.6 2.8
11. 132.185.255.148 0.0% 20 18.1 16.2 14.7 18.1 1.1
12. 212.58.244.22 0.0% 20 14.5 16.4 14.2 28.6 3.2

Having said that, there is a known packet loss problem at the moment that we're investigating.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

rdouglas
Newbie
Posts: 1
Registered: ‎24-11-2017

Re: >70% packet loss

Hi there,

 

  I'm new to this discussion. I have been noticing connection issues on Plusnet. Running an mtr (traceroute) to google.com or duckduckgo.com I see this (also see attached image for another trace):

Host Loss% Snt Last Avg Best Wrst StDev
1. dsldevice.lan 0.0% 275 3.0 12.5 2.7 825.5 63.7
2. ???
3. 141.hiper04.sheff.dial.plus.net.uk 87.2% 275 13.7 43.3 13.4 714.7 120.3
4. be3-3106.psb-ir02.plus.net 0.0% 275 15.8 22.9 13.5 654.9 49.3
5. 195.99.125.138 0.0% 275 17.5 23.5 13.5 595.0 45.6
6. core3-hu0-1-0-0.faraday.ukcore.bt.net 0.0% 275 13.4 21.6 13.1 534.9 39.1
7. 213.137.183.32 0.0% 275 13.4 20.3 12.9 475.0 35.2
8. ixp1-xe-0-1-1-0.us-ash.eu.bt.net 0.7% 275 97.3 108.8 96.6 651.9 50.7
9. 166-49-169-18.eu.bt.net 0.7% 275 98.3 108.1 97.3 592.1 43.7
10. ???
11. ???
12. 54.239.110.179 0.4% 274 108.5 131.8 101.4 1427. 87.4
13. 54.239.111.35 0.4% 274 99.3 110.0 97.1 1367. 81.7
14. ??? 

  Notice the second column; 0% packet loss across the board, save for the plus.net server, in each case.

 

  This is causing web pages to fail to load, streaming video to freeze up (and I'm doing nothing else with this fibre connection which could put strain on it) and other issues such as VPN connection drops (I've now given up using the VPN; all symptoms described are while I am not connected to the VPN).

 

  This connection was only activated 6 days ago, and already I have these big problems.

 

  Finally, searching online for 'plusnet packet drops' I see multiple reports of this issue (even citing the same server) from as far back as 2011. Is it worth even pursuing getting this issue resolved with Plusnet, or should I make use of my cool-off period now and switch to an ISP which hasn't suffered this issue for years?

 

 

Best,

R