I'm just taking a look at this, and I'll update the thread shortly.
Really sorry to hear that your service isn't up and running yet. Unfortunately it looks like there's an issue at your exchange impacting your order. An engineer is due out to fix this and we're hoping that you'll go live today, however I've noted your account and I'll check back tomorrow for you.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet