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gea test to see how things are going

iangilf
Rising Star
Posts: 298
Thanks: 19
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

thanks and ok i have read the post and have replied myself thanks A.J

Plusnet Help Team
Plusnet Help Team
Posts: 11,171
Thanks: 3,435
Fixes: 558
Registered: ‎21-04-2017

Re: gea test to see how things are going

Thanks for the heads up.

I've read what you've wrote. Let us know how it goes over the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
iangilf
Rising Star
Posts: 298
Thanks: 19
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

hi can u nudge my line up please since paying for a static ip address the threwput has gone down to in the 60s so can u possibly nudge this up for me please thanyou other than that the line has been performing ok

 

Plusnet Help Team
Plusnet Help Team
Posts: 11,171
Thanks: 3,435
Fixes: 558
Registered: ‎21-04-2017

Re: gea test to see how things are going

I've nudged the profile up for you now, but it's very likely it'll go back down to the correct level by itself.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
iangilf
Rising Star
Posts: 298
Thanks: 19
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

anyone know why my snr goes as low as it does when normally it sits at 6.3

5. DSL uptime: 0 days, 07:19:30
6. Data rate: 20000 / 77946
7. Maximum data rate: 26889 / 76721
8. Noise margin: 9.0 / 5.6
9. Line attenuation: 17.0 / 14.0
10. Signal attenuation: 16.9 / 14.0
11. Data sent/received: 224.8 MB / 6.5 GB
Plusnet Help Team
Plusnet Help Team
Posts: 11,171
Thanks: 3,435
Fixes: 558
Registered: ‎21-04-2017

Re: gea test to see how things are going

Our tests aren't showing any issues.

Is this affecting your service?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
iangilf
Rising Star
Posts: 298
Thanks: 19
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

nope none for now just wondered why it was going so low as it didnt normaly

Plusnet Help Team
Plusnet Help Team
Posts: 11,171
Thanks: 3,435
Fixes: 558
Registered: ‎21-04-2017

Re: gea test to see how things are going

Ah fair. No worries.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
iangilf
Rising Star
Posts: 298
Thanks: 19
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

does the static ip effect any threwput issues or maximum speeds as i have seen this before on these forums if so can this be adjusted to the maximum plusnet offer please thanks

 

Plusnet Help Team
Plusnet Help Team
Posts: 11,171
Thanks: 3,435
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Registered: ‎21-04-2017

Re: gea test to see how things are going

A static IP will only affect your throughput if the connection profile on your account is set lower than your IP profile. I can see the connection profile is already set at the maximum of 78mbps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
iangilf
Rising Star
Posts: 298
Thanks: 19
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

ok so what threwput should that give over a wired connection and also why isnt it set to 80 meg threwput?

 

cheers mate

Plusnet Help Team
Plusnet Help Team
Posts: 11,171
Thanks: 3,435
Fixes: 558
Registered: ‎21-04-2017

Re: gea test to see how things are going

It won't give any more throughput than what your router is in sync at I'm afraid.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
iangilf
Rising Star
Posts: 298
Thanks: 19
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

my threwput turned to [-Censored-] again can u match my profile to my sync speed please as it cant be right

always happens and even more so on static ip why cant profiles be locked so they dont change shouldnt have to ask for threwput to be matched to sync rate my threwput is 68 i usually get 74 can u sort this please

5. DSL uptime: 0 days, 00:17:53
6. Data rate: 20000 / 77938
7. Maximum data rate: 28522 / 78283
8. Noise margin: 9.9 / 6.1
9. Line attenuation: 18.9 / 13.7
10. Signal attenuation: 18.7 / 13.7
iangilf
Rising Star
Posts: 298
Thanks: 19
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

also can i have a upto date gea test please thanks

 

Plusnet Help Team
Plusnet Help Team
Posts: 11,171
Thanks: 3,435
Fixes: 558
Registered: ‎21-04-2017

Re: gea test to see how things are going

Sorry to hear this. Do you mind me asking if you're actually experience any performance issues apart from the very small decrease in speed you're seeing?

With regards to the connection profile on your account this is set correctly for your sync rate. 

As requested, here is a copy of our testing:

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 74.2 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 339.1
Upstream Rate Assessment Very Good
Downstream Rate Assessment Reasonable
Interference Pattern Regular Interference Observed on Weekends
Service Impact Retrains Observed
Interference Duration Longest Occurrence From 22:15 to 22:30
Interference Location Unknown
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2019-01-01T08:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 73.7 Mbps 78.2 Mbps 75.1 Mbps
Up Stream Line Rate 20.0 Mbps 20.0 Mbps 20.0 Mbps
Up Time 678.0 Sec 900.0 Sec 898.8 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-01-14T08:04:25.532+00:00 2019-01-14T08:19:25.532+00:00
Ingress Code Violation 0 74
Egress Code Violation 0 0
Errored Seconds 4 2
Severely Errored Seconds 0 0
Unavailable Seconds 0 0
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team