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gea test to see how things are going

iangilf
Rising Star
Posts: 253
Thanks: 13
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

Hi plusnet staff my line has been performing very well as of late I still think the threw put needs tweaking your end though as I've noticed a bit of speed issue but other than this plusnet and it's staff deserve a round of applause thankyou very much for helping me get to this stage with it all its stable and performing well so thankyou again ....if you can can u look at the throuput settings and make sure there correct please cheers to all
iangilf
Rising Star
Posts: 253
Thanks: 13
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

my line is synced at 80 meg what do these stats mean in my account shouldnt it read 80 meg ? is this why the throughput isnt correct or is this nothing to do with it ?

thing is i get decent enough throughput but at times its not brilliant so just wondering if there is something plusnet can do to increase the throughput your end so it reflects the 80 meg sync constantly and not just at times ?

Estimated line speed:80Mb (This may vary between 60Mb and 80Mb) - Checked on 2017-10-15 23:36:52Current line speed:77.8 Mb

current line stats

  Upstream Downstream
Current Rate (kbps) 20000 79987
Max Rate (kbps) 30575 86450
SNR Margin (dB) 12.5 7.6
Line Attenuation (dB) 19.1 10
Errors (pkts) 114 5
RealAleMadrid
Aspiring Champion
Posts: 876
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Registered: ‎07-07-2009

Re: gea test to see how things are going

You won't get any better speeds than that, when are you seeing lower throughput?

The PlusNet line speed is based on the BT Wholesale IP profile which about 97% of the sync speed so your real world throughput speeds will be around 74-75Mbps after allowing for network overheads. The 80Mbps sync speed will not be changing so there must be other reasons for the lower throughput you are seeing.

iangilf
Rising Star
Posts: 253
Thanks: 13
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

ok m8 shame they dont set the ip profile to the actual sync rate also the speed decreases can happen at any time but more often than not in the evenings for whatever reasons who knows cheers anyways for reply

 

iangilf
Rising Star
Posts: 253
Thanks: 13
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

ok my line is becoming more and more unstable again just like it was before something is not right again

can u check in to this please getting disconnected and intermittent drop outs just like i have had in the past

 

and yes im ethernet and yes im plugged into the test socket and yes ive tried different filter and yes ive tried a different router before anyone suggests that

its identical to the problem i was getting before

thanks

 

Plusnet Help Team
Plusnet Help Team
Posts: 6,125
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Registered: ‎01-01-2012

Re: gea test to see how things are going

Sorry to hear your connection is dropping.

We can see there have been a few drops as shown below

Our tests aren't showing any causes for this so if the drops continue we'd recommend raising a fault by going here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
iangilf
Rising Star
Posts: 253
Thanks: 13
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Registered: ‎01-11-2017

Re: gea test to see how things are going

Ok Matthew thank you I will do cheers
iangilf
Rising Star
Posts: 253
Thanks: 13
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

well ive reported a fault and its more than likely the same fault as before

will wait n see what you do hopefully arrange an engineer

Plusnet Help Team
Plusnet Help Team
Posts: 10,022
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Registered: ‎21-04-2017

Re: gea test to see how things are going

Thanks, if you can reply to your fault ticket: https://www.plus.net/wizard/?p=view_question&id=184575853 with the requested information, giving us a nudge over here when you've done so we'll be happy to book the appointment in as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
iangilf
Rising Star
Posts: 253
Thanks: 13
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Registered: ‎01-11-2017

Re: gea test to see how things are going

hi gandalf m8 i closed the ticked by mistake can u reopen it please so i can reply to it

i am available tomorrow being friday any time is ok with me on friday and available on monday and tuesday  any time aswell if that helps sorry for closing ticket but didnt mean to

 

thanks

 

Plusnet Help Team
Plusnet Help Team
Posts: 10,022
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Registered: ‎21-04-2017

Re: gea test to see how things are going

No worries at all.

Unfortunately we can't re-open the ticket, would you be able to create a new one at http://faults.plus.net?

Let us know once you've done that referencing ticket 184575853 and we'll pick it up as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
iangilf
Rising Star
Posts: 253
Thanks: 13
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Registered: ‎01-11-2017

Re: gea test to see how things are going

hi i will keep an eye on it as its been up 19+ hours now so see how it goes

3. Firmware version: Software version 4.7.5.1.83.8.259 Last updated 19/07/18
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 19:18:22
6. Data rate: 20000 / 79995
7. Maximum data rate: 29841 / 81775
8. Noise margin: 12.4 / 6.4
9. Line attenuation: 16.9 / 13.9
10. Signal attenuation: 16.8 / 13.9
11. Data sent/received: 1.5 GB / 13.3 GB

 

if i notice it dropping again i will let you know

thanks

 

iangilf
Rising Star
Posts: 253
Thanks: 13
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Registered: ‎01-11-2017

Re: gea test to see how things are going

hi what you can do for me though is check im on the right bras profile as threwput doesnt seem right for a 79999 sync rate thanks

 

Plusnet Help Team
Plusnet Help Team
Posts: 10,022
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Registered: ‎21-04-2017

Re: gea test to see how things are going

I've checked the BRAS profile and it's set correctly:

"Current BRAS Profile (CVLAN Rate): 79756"

The speed profile on your account is set at 77.2mbps  which may be slightly limiting your speeds. I've bumped it up to 78mbps which is the highest it goes but it's possible it may drop down by automation.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
iangilf
Rising Star
Posts: 253
Thanks: 13
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

been getting resyncs and disconnections again can u post a gea test for me please everything was fine foe 4 days uptime then im suddenly seeing drops again so something isnt right they said when they swapped the pair over they might need to change the port but that never got done so maybe that is the problem but either way can u request a engineer to have another look for me please as something isnt right here

thankyou