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gea test to see how things are going

iangilf
Rising Star
Posts: 253
Thanks: 13
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

hi dean ok for now m8 cheers but the drops are annoying weird as most of the time is fine now but still dropping so something not totally right

are u seeing any errors your side at all dean ?

uptime 0 days 23 hours 0 minutes

  Upstream Downstream
Current Rate (kbps) 20000 79987
Max Rate (kbps) 31283 86303
SNR Margin (dB) 12.5 7.4
Line Attenuation (dB) 18.7 9.5
Errors (pkts) 76 174
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: gea test to see how things are going

There are a few errors but nothing majorly concerning.

If the drops continue we'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
iangilf
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Posts: 253
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Registered: ‎01-11-2017

Re: gea test to see how things are going

ok m8 ta

andytay
Rising Star
Posts: 104
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Registered: ‎17-05-2016

Re: gea test to see how things are going

 

Hi,

I have done another speed test and its worse. I have attached pics from ookla and BT, also my ip profile seems low?

andytay
Rising Star
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Registered: ‎17-05-2016

Re: gea test to see how things are going

 

Here is the ookla test

Plusnet Help Team
Plusnet Help Team
Posts: 6,125
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Registered: ‎01-01-2012

Re: gea test to see how things are going

@andytay Sorry to hear this.

It looks like your sync speeds have dropped but our tests aren't showing any cause for this.

I'd recommend raising a fault here so we can investigate further

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
iangilf
Rising Star
Posts: 253
Thanks: 13
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ54605283
3. Firmware version: Software version 4.7.5.1.83.8.259 Last updated 19/07/18
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 03:12:50
6. Data rate: 20000 / 79995
7. Maximum data rate: 30840 / 86195
8. Noise margin: 12.4 / 7.6
9. Line attenuation: 17.1 / 14.0
10. Signal attenuation: 17.0 / 14.0

im still getting drops they fixed the cable i was probably on a decent port before but now im probably not getting on my nerves all this now

 

Plusnet Help Team
Plusnet Help Team
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Registered: ‎26-03-2018

Re: gea test to see how things are going

Hi @iangilf 

 

Thanks for getting back to us. 

 

I've looked into these drops, are we are only seeing one drop in the last 34ish hours - have you noticed more than this at your end? 

 

Can you confirm you've done what Sammy suggested and connected to you internal Test Socket? 

 

Thanks,

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team
iangilf
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Posts: 253
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Registered: ‎01-11-2017

Re: gea test to see how things are going

Yep did that ages ago and was no difference with the faceplate on and yes I've seen drop outs still mate
Plusnet Help Team
Plusnet Help Team
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Registered: ‎23-11-2017

Re: gea test to see how things are going

Below is your connection log as we can see from our side. If you are still experiencing issues I would recommend raising a fault here.

 

 image15355420675520


 Dean R
 Plusnet Staff
iangilf
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Posts: 253
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Registered: ‎01-11-2017

Re: gea test to see how things are going

hi can u make sure im still on the right profile please for my line syncing at 80 meg but threwput isnt as high as what it should be so it seems thanks alot and line seems far better and stabler now Smiley

thanks

Plusnet Help Team
Plusnet Help Team
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Re: gea test to see how things are going

Hi there, sure. I've just updated the profile in line with what you've mentioned. 

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 Adam Walker
 Plusnet Help Team
iangilf
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Registered: ‎01-11-2017

Re: gea test to see how things are going

just had a few drop outs all in a row ?

 

Plusnet Help Team
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Re: gea test to see how things are going

Hi @iangilf,

 

I've copied the visual of your connection for the last seven days below.

 

 

Although I can see two drops in quick succession yesterday the connection has been stable since.

 

Could you keep an eye on this and let us know whether the drops reoccur/get worse?

 

Best wishes,

 

Dave

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 Dave G
 Plusnet Help Team
iangilf
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Posts: 253
Thanks: 13
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Registered: ‎01-11-2017

Re: gea test to see how things are going

ok thanks it was more than 2 so thats strange that it only flagged 2 i will keep an eye on it thanks