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gea test to see how things are going

iangilf
Rising Star
Posts: 255
Thanks: 13
Fixes: 1
Registered: ‎01-11-2017

gea test to see how things are going

hi can i request a full gea test to see how my lines behaving now thankyou

 

76 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 264
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Fixes: 10
Registered: ‎06-08-2018

Re: gea test to see how things are going

Hi @iangilf

I have performed a GEA service tests and the results are below.

 

GEA Test Detail
Circuit ID NA Service ID BBEU
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 80.0 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 358.2
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Regular Interference Observed Daily
Service Impact Retrains Observed
Interference Duration Longest Occurrence From 16:30 to 16:45
Interference Location Unknown
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2018-08-08T12:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 74.8 Mbps 79.9 Mbps 79.6 Mbps
Up Stream Line Rate 20.0 Mbps 20.0 Mbps 20.0 Mbps
Up Time 520.0 Sec 900.0 Sec 898.4 Sec
Retrains 0.0 3.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-08-20T08:47:20.118+01:00 2018-08-20T09:02:20.118+01:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0


Our testing shows your connection is stable and is operating within the estimated speed. Are you currently experiencing any issues with your service?

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Plusnet Help Team
andytay
Rising Star
Posts: 104
Thanks: 16
Registered: ‎17-05-2016

Re: gea test to see how things are going

 

Hi,

Could someone do a GEA test for me please as i dont feel im getting the upload/download i am supposed to get?

 

Thank you!

Plusnet Help Team
Plusnet Help Team
Posts: 676
Thanks: 171
Fixes: 44
Registered: ‎26-03-2018

Re: gea test to see how things are going

Hi @andytay,

 

I've run a GEA test on your line and the test hasn't picked up any issues and indicates that your line is currently syncing at the full 40mbps down and 10mbps up. Please let us know if you're still experiencing problems with the connection on your side.

 

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXXX
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 10.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 463.2
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-40M Downstream 3dB, Retransmission Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2018-08-08T10:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 39.9 Mbps 39.9 Mbps 39.9 Mbps
Up Stream Line Rate 9.9 Mbps 9.9 Mbps 9.9 Mbps
Up Time 0.0 Sec 900.0 Sec 876.8 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-08-21T08:31:49Z 2018-08-21T08:46:49Z
Ingress Code Violation 0 1
Egress Code Violation 26 0
Errored Seconds 11 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0
If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
andytay
Rising Star
Posts: 104
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Registered: ‎17-05-2016

Re: gea test to see how things are going

 

Hi Emily,

Thank you for running the test for me, The reason i asked is because my upload seems slower than normal.

I have attached a pic of the speed test i did.

RealAleMadrid
Aspiring Champion
Posts: 877
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Registered: ‎07-07-2009

Re: gea test to see how things are going

The BT speed test has been changed recently and they have not got it working properly yet. Particularly the upload speed reported is much lower than the actual speed. Try some other speed testers. Smiley

andytay
Rising Star
Posts: 104
Thanks: 16
Registered: ‎17-05-2016

Re: gea test to see how things are going

 

I have done another test nothing was connected to my router only my pc and my speed is worse!

Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-04-2007

Re: gea test to see how things are going

Cheers for getting back to us, were you connecting over WiFi or Ethernet when you ran that test? - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
andytay
Rising Star
Posts: 104
Thanks: 16
Registered: ‎17-05-2016

Re: gea test to see how things are going

 

Hi Adam,

I did the tests over a wired connection.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎23-11-2017

Re: gea test to see how things are going

Hi @andytay

 

Can you confirm that this is connected to the main socket in your property and not an extension? Looking at the tests from our side everything is looking fine. Can you please follow the steps to raise this at http://faults.plus.net and let us know when you have done this so we can escalate this for you.


 Dean R
 Plusnet Staff
andytay
Rising Star
Posts: 104
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Registered: ‎17-05-2016

Re: gea test to see how things are going

 

Hi

I can confirm this is connected to the main BT-Openreach master socket and not on an extension.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎22-01-2018

Re: gea test to see how things are going

Hello @andytay,

 

Thanks for getting in touch. I have a checked your connection and there definitely seems to be something out of place somewhere as we can see more errors on your line than we would like. Although our tests aren't picking up exactly what's causing the issue so we will have to do some troubleshooting to start ruling things out.

 

I'd recommend starting with basic checks here,

 

And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here:

https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

 

Once here please run a speed test over a wired connection  and if the speed is still below estimates

 

Sammy

Moderator's note by Dick (Strat): Font style corrected.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
iangilf
Rising Star
Posts: 255
Thanks: 13
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

uptime

3 days 2 hours 21 minutes

been much better recently which is good

are them errors ok over a 3 day period ?

  Upstream Downstream
Current Rate (kbps) 20000 79987
Max Rate (kbps) 31303 86279
SNR Margin (dB) 12.6 7.4
Line Attenuation (dB) 18.8 9.6
Errors (pkts) 76 2558
iangilf
Rising Star
Posts: 255
Thanks: 13
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

Lol after saying that the line dropped at least 4 times in a row I don't believe it
Plusnet Help Team
Plusnet Help Team
Posts: 325
Thanks: 48
Fixes: 13
Registered: ‎23-11-2017

Re: gea test to see how things are going

I can see that it has held up since the 4 drops and we have seen no further drops on the line. How is the performance holding up from your side now?


 Dean R
 Plusnet Staff