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gea test to see how things are going

iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

full gea test please ty

 

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,901
Thanks: 411
Fixes: 93
Registered: ‎22-01-2018

Re: gea test to see how things are going

Hello @iangilf,

 

Thanks for getting in touch, below is the requested GEA test. Please get back to us if you need any further assistance.

 

GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 75.2 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 339.1
Upstream Rate Assessment Very Good
Downstream Rate Assessment Reasonable
Interference Pattern Regular Interference Observed on Week Days
Service Impact Retrains Observed
Interference Duration Longest Occurrence From 14:30 to 14:45
Interference Location Unknown
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2019-02-12T21:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 71.3 Mbps 75.9 Mbps 74.8 Mbps
Up Stream Line Rate 20.0 Mbps 20.0 Mbps 20.0 Mbps
Up Time 110.0 Sec 900.0 Sec 897.0 Sec
Retrains 0.0 3.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-02-25T21:04:54.371+00:00 2019-02-25T21:19:54.371+00:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 2 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0
If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

thanks

iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

Can you please remove the static ip address thanks
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: gea test to see how things are going

Hi @iangilf, thanks for getting back to us.

 

As I need to have your request attached directly to your account, I've just sent you a ticket accessible here.

 

If you can let me know via this thread when you've replied to the ticket I'll ensure that the Static IP is removed ASAP for you.

iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

I've replied to the ticket
Thanks
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: gea test to see how things are going

Thanks for getting back to me so quickly @iangilf.

 

As per your ticket instruction - I've removed the component from our side and so a quick reboot of your router should finalise the removal.

 

Please let me know if you need any further assistance.

iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

hi this is very frustrating .....why has my throuput dropped again back down to 68 meg dead on

can u give my line another kick and increase what u need to why do i have to ask virtually every week for this to be done its very frustrating

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ54605283
3. Firmware version: Software version 4.7.5.1.83.8.259 Last updated 19/07/18
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 06:40:23
6. Data rate: 20000 / 75050
7. Maximum data rate: 28055 / 75950
8. Noise margin: 9.8 / 6.2
9. Line attenuation: 18.8 / 13.8
10. Signal attenuation: 18.7 / 13.8
11. Data sent/received: 174.0 MB / 8.2 GB

 

 
FAQ

Results Image not loaded

 

 

1. Best Effort Test:

Download Speed : 68.4 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: gea test to see how things are going

Hi @iangilf,

I've tested your line today and upon review I'm unable to find any faults with the service. Though I appreciate that it isn't the very highest that the line is able to provide, the throughput speed that you're reporting is well within the estimated speed range for your line and as this is the case I'm afraid there isn't anything that we can do to increase the speeds from our end of things.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

I sync at 75 meg the throughput of 66 isn't correct stop giving me stupid excuses that you are unable to do anything with it I'm fed up of the service you so claim to provide and the tech support is dismal I know the sync rate is in between the speeds but the threw put isn't machine the sync speed why do u always tell me it's ok when it's quite clearly not
iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

and yet no reply i will be putting in a massive complaint in regards to this issue you dont seem to care all you say theres no problem when there is and that im syncing withing the speeds you cant do anything well i beg to differ you adjusted the line before which fixed this issue but now my ip profile has reverted back to how it always does 68 meg throuput

i will be writing email to the ceo and then go from there showing all these messages from this forum to them from when i first joined plusnet and all threw the time of being with you ive experienced problems over and over

 

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,901
Thanks: 411
Fixes: 93
Registered: ‎22-01-2018

Re: gea test to see how things are going

Hello @iangilf,

 

 

I am sorry to hear you feel that why and can assure you we are only trying to help. The issue is all the test results are not indicating to what could be causing the problem you are experiencing at your side.

 

What we can see is that there is data being transferred continuously, can you make sure all devices are removed from your connection/wifi before running a speed test again, and let us know how you get on.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

@JonoH  this is my current thread

@SammyM yep i did that with just 1 pc connectedvia ethernet connection

 

Moderator's note by Dick (Strat): Tags fixed.

Tags (1)
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
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Registered: ‎21-04-2017

Re: gea test to see how things are going

Thanks for the detail.

Unfortunately there isn't anything more we can suggest as line tests aren't showing any issues. It's normal for your throughput to be lower than your sync rate due to the overheads of your connection.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: gea test to see how things are going

not 10 megs in throughput there isnt ....what actual tests do u actually run on the line ? what is it u actually do i would like to know this please