gea test to see how things are going
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: gea test to see how things are going
Re: gea test to see how things are going
18-09-2018 10:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: gea test to see how things are going
19-09-2018 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
my line is synced at 80 meg what do these stats mean in my account shouldnt it read 80 meg ? is this why the throughput isnt correct or is this nothing to do with it ?
thing is i get decent enough throughput but at times its not brilliant so just wondering if there is something plusnet can do to increase the throughput your end so it reflects the 80 meg sync constantly and not just at times ?
Estimated line speed:80Mb (This may vary between 60Mb and 80Mb) - Checked on 2017-10-15 23:36:52Current line speed:77.8 Mb
current line stats
Upstream | Downstream | |
---|---|---|
Current Rate (kbps) | 20000 | 79987 |
Max Rate (kbps) | 30575 | 86450 |
SNR Margin (dB) | 12.5 | 7.6 |
Line Attenuation (dB) | 19.1 | 10 |
Errors (pkts) | 114 | 5 |
Re: gea test to see how things are going
19-09-2018 11:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You won't get any better speeds than that, when are you seeing lower throughput?
The PlusNet line speed is based on the BT Wholesale IP profile which about 97% of the sync speed so your real world throughput speeds will be around 74-75Mbps after allowing for network overheads. The 80Mbps sync speed will not be changing so there must be other reasons for the lower throughput you are seeing.
Re: gea test to see how things are going
19-09-2018 12:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ok m8 shame they dont set the ip profile to the actual sync rate also the speed decreases can happen at any time but more often than not in the evenings for whatever reasons who knows cheers anyways for reply
Re: gea test to see how things are going
07-11-2018 8:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ok my line is becoming more and more unstable again just like it was before something is not right again
can u check in to this please getting disconnected and intermittent drop outs just like i have had in the past
and yes im ethernet and yes im plugged into the test socket and yes ive tried different filter and yes ive tried a different router before anyone suggests that
its identical to the problem i was getting before
thanks
Re: gea test to see how things are going
08-11-2018 3:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear your connection is dropping.
We can see there have been a few drops as shown below
Our tests aren't showing any causes for this so if the drops continue we'd recommend raising a fault by going here
Re: gea test to see how things are going
08-11-2018 4:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: gea test to see how things are going
14-11-2018 5:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
well ive reported a fault and its more than likely the same fault as before
will wait n see what you do hopefully arrange an engineer
Re: gea test to see how things are going
14-11-2018 9:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, if you can reply to your fault ticket: https://www.plus.net/wizard/?p=view_question&id=184575853 with the requested information, giving us a nudge over here when you've done so we'll be happy to book the appointment in as soon as we can.
Re: gea test to see how things are going
15-11-2018 11:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi gandalf m8 i closed the ticked by mistake can u reopen it please so i can reply to it
i am available tomorrow being friday any time is ok with me on friday and available on monday and tuesday any time aswell if that helps sorry for closing ticket but didnt mean to
thanks
Re: gea test to see how things are going
15-11-2018 7:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No worries at all.
Unfortunately we can't re-open the ticket, would you be able to create a new one at http://faults.plus.net?
Let us know once you've done that referencing ticket 184575853 and we'll pick it up as soon as we can.
Re: gea test to see how things are going
16-11-2018 7:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi i will keep an eye on it as its been up 19+ hours now so see how it goes
3. Firmware version: | Software version 4.7.5.1.83.8.259 Last updated 19/07/18 |
4. Board version: | Plusnet Hub One |
5. DSL uptime: | 0 days, 19:18:22 |
6. Data rate: | 20000 / 79995 |
7. Maximum data rate: | 29841 / 81775 |
8. Noise margin: | 12.4 / 6.4 |
9. Line attenuation: | 16.9 / 13.9 |
10. Signal attenuation: | 16.8 / 13.9 |
11. Data sent/received: | 1.5 GB / 13.3 GB |
if i notice it dropping again i will let you know
thanks
Re: gea test to see how things are going
16-11-2018 2:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi what you can do for me though is check im on the right bras profile as threwput doesnt seem right for a 79999 sync rate thanks
Re: gea test to see how things are going
16-11-2018 9:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've checked the BRAS profile and it's set correctly:
"Current BRAS Profile (CVLAN Rate): 79756"
The speed profile on your account is set at 77.2mbps which may be slightly limiting your speeds. I've bumped it up to 78mbps which is the highest it goes but it's possible it may drop down by automation.
Re: gea test to see how things are going
25-11-2018 12:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
been getting resyncs and disconnections again can u post a gea test for me please everything was fine foe 4 days uptime then im suddenly seeing drops again so something isnt right they said when they swapped the pair over they might need to change the port but that never got done so maybe that is the problem but either way can u request a engineer to have another look for me please as something isnt right here
thankyou
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: gea test to see how things are going