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gateway woes

Justin7
Grafter
Posts: 215
Registered: 28-10-2012

gateway woes

I keep getting connected to pcl bng 02 and finding that pings are not as good and streaming on netflix is buffering at times.
Is there a balancing issue as the stats on the graph seem to show more users on this gateway than the others?
http://www.plus.net/support/service/network_performance/broadband_bandwidth_usage.shtml
10 REPLIES
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: gateway woes

That's very odd, I hope my fibre don't drop now. Hopefully plusnet will respond to why everyone seems to be connected to that gateway?
Something's obviously broken
Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Re: gateway woes

Yes, since posting the graph appears to have gone up a substantial amount.
Is there someone from Plusnet who could maybe take a look?
deathtrap
Grafter
Posts: 1,063
Thanks: 4
Registered: 23-04-2013

Re: gateway woes

The differing latency across the gateways i suspect is down to the endpoint that you are connected to i have seen upto 8-9ms more on some gateways again this maybe endpoint related  as I'm sure that some that had a higher latency  recently where providing a normal low level several months ago
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: gateway woes

I know the team monitor the balance across the gateways throughout the day, but I'll give them a prod anyway.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: gateway woes

I've asked the question and the graph you're looking at may look like it's got more users connected as it actually has more endpoints connecting in to it!
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Re: gateway woes

Thanks for checking Chris. 
I was a bit suspicious of the gateway as that seemed to be the common factor in change of latency and the interruptions on netflix.
Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Re: gateway woes

The connection has been fine the last few days.
Thanks for the help and advice!
Grin
Alucidnation
Grafter
Posts: 182
Thanks: 8
Registered: 03-01-2015

Re: gateway woes

Slightly off topic, but why do our connections to gateways change?
A couple of days ago i was virtually at the top of the list (least connected) and today I'm virtually at the bottom?
After a Speedtest, speeds are still consistent though, but pings have increased a bit.
Smiley
goldenfibre
Pro
Posts: 2,825
Thanks: 86
Fixes: 6
Registered: 01-06-2010

Re: gateway woes

Last night my mate and I had a problem with webcam buffering and slow moving. Never have that problem before. As we both on Plusnet. I do believe it was Plusnet's end cause the problem on gateway. The webcam slow was the same on Windows 7 and try on Linux Mint 17.1. So, it not computer at all.
Will check again tonight if the problem still the same!  Angry
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: gateway woes

@goldenfibre - what service was you using to video? skype?