gandalf

[#1]

gandalf u know when u put a statip ip on for me m8 and u said i would get the credit back why have i been charged for it on this months bill and its not even added on my account anyways as it was just a test to see if the latency would drop on gaming not impressed

1

Static Ip Component (one off payment) charge

27/07/2018

12/08/2018

£5.00

can you sort this please

thanks

[#2]

Hi @iangilf,

I'm very sorry that you've been charged for the static IP on  your latest bill - I'll pass on feedback regarding this.

I've credited the £5 off the outstanding bill now. Sorry for any inconvenience that this issue has caused.

[#3]

Thanks Emily sorted and bill paid and new direct debit set up thankyou