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frequent disconnections

adamversed
Hooked
Posts: 6
Registered: 11-12-2016

frequent disconnections

hi, I have been getting frequent disconnections for weeks, here are my line statistics, usually the upload/download rate is a lot higher, I guess this is due to the current maintenance, possibly part of the problem (usually get nearer 55 mb down):

 

    Receive Direction Send Direction
Max. DSLAM throughput kbit/s 80000 20000
Min. DSLAM throughput kbit/s 128 0
Attainable throughput kbit/s 37760 9947
Current throughput kbit/s 38456 9920
Seamless rate adaptation   off off
       
Latency   fast fast
Impulse Noise Protection (INP)   35.7 49.9
G.INP   on on
       
Signal-to-noise ratio dB 7 6
Bitswap   on on
Line attenuation dB 20 26
       
Profile 17a    
G.Vector   off off
       
Carrier record   A43 A43

 

I have tried for a sustained period with two different routers, both display the same problem, currently I am using a fritzbox 7390

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: frequent disconnections

Sorry to hear you're having issues.

Our tests are showing a external fault but as our suppliers systems are down for maintenance until 5pm we can't raise this until then.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
adamversed
Hooked
Posts: 6
Registered: 11-12-2016

Re: frequent disconnections

thanks for getting back to me, if you could let me know when the fault has been raised that would be appreciated.

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: frequent disconnections

I've just retested the line now and it's not finding the same issue.

If you continue to have issues I'd advise getting this reported to us as a fault at https://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff