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frequent disconnections since switching to fibre

patrick1976
Newbie
Posts: 1
Registered: ‎13-05-2020

frequent disconnections since switching to fibre

Hello, 

My connection has been upgraded from regular adsl to fibre recently. 

Unfortunately, I'm getting many disconnections, router starts blinking orange. Sometimes multiple an hour, it's making remote work very difficult.

This wasn't an issue with the previous router/connection ( also plusnet).

I'm directly connected to the router, via ethernet.  

 

If there's anything I can do, I have read the broadband problem page, but no short term solutions. 

Best, 

-pk 

1 REPLY 1
tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: frequent disconnections since switching to fibre

@patrick1976 Hello there Smiley It might have something to do with your upgrade order wasn't completed until around noon today, please monitor your connection and if after 10 days (your line training period) you still have connection problems then get in touch again Smiley

 Noor
 Plusnet Help Team