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firmware last updated: unknown ? game disconnects.

danriduk
Newbie
Posts: 1
Registered: ‎31-05-2018

firmware last updated: unknown ? game disconnects.

Hi,

I couldn't find anything on what the latest firmware is as i am getting disconnects in World of Warcraft and their tech support pointed me too the fact that i may need to update my routers firmware.

3. Firmware version: Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown

 

 

It seems that pinging my router gives a % ping loss of 10-20% so could be related and was pointed out that this could well be the issue in game too as pinging their servers are fine.

 

So, do i have the latest firmware on my router ? If not how do i get it or does someone need to push it too me.

Thanks.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: firmware last updated: unknown ? game disconnects.

Hi there.

The firmware your router is using is the latest one so that wouldn't be the cause of your issues,

I've attached a graph of your connection below.

Do the drops you experience match up with the ones shown above?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team