I've ran some checks on your line today, and I have attached the results below;
| Test Outcome |
Pass |
| Test Outcome Code |
GTC_FTTC_SERVICE_0000 |
| Description |
GEA service test completed and no fault found . |
| Main Fault Location |
OK |
| Sync Status |
In Sync |
| Downstream Speed |
72.8 Mbps |
| Upstream Speed |
20.0 Mbps |
| Appointment Required |
N |
| Fault Report Advised |
N |
| NTE Power Status |
PowerOn |
| Voice Line Test Result |
Pass |
| Bridge Tap |
Not Detected |
| Repetitive Electrical Impulse Noise |
Not Detected |
| Estimated Line Length In Metres |
348.6 |
| Upstream Rate Assessment |
Very Good |
| Downstream Rate Assessment |
Reasonable |
| Interference Pattern |
Not Detected |
| Service Impact |
No Impact Observed |
| Home Wiring Problem |
Not Detected |
| Downstream Policing Discard Rate |
0.0 |
| Customer Traffic Level |
Upstream and Downstream Traffic Detected |
| Technology |
VDSL |
| Profile Name |
0.128M-74M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off |
| Time Stamp |
2018-08-18T10:15:00 |
When you perform your tests, are you doing so using a wired or wireless connection? I would recommend trying a wired connection first of all, or you can try adjusting your wireless channels to help improve your wireless connection. To do so, please follow the steps below if you are still using the router that we sent you;
1) To connect to your Plusnet Hub Zero, you will need to open a browser and go to http://192.168.1.254
If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.
2) Once you are connected, you will see the option that says 'Wi-Fi Network' with the name of your network followed by the 'Settings' button.
3) Please select 'Settings' and you will be asked to log in with the 'Router Password'. This password is found on the bottom of the router and is case sensitive. This password can also be found on the plastic card that came with the router.
4) The Channel is the key option that we need to look for, If this is on Auto then we will want to change this to one of the 13 channels listed on the drop down menu. This stage is all down to trial and error to find the best channel for you.
