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fibre upgrade.

FIXED
Porksley
Hooked
Posts: 6
Thanks: 1
Registered: ‎21-06-2017

fibre upgrade.

I've just upgraded to fibre. I got an email from PN to tell me my service was now active. I've done a speed test and there is absolutely no difference to my speed. Still getting 3.2 mps. I can't test it using a cable rather than the wireless as I use a chromebook and there is no cable connection. Any clues?

9 REPLIES
Porksley
Hooked
Posts: 6
Thanks: 1
Registered: ‎21-06-2017

Re: fibre upgrade.

PS. I was told that it was ok to set my new router up before the service changed to fibre as it would automatically detect the changeover.

maranello
Pro
Posts: 1,080
Thanks: 114
Fixes: 1
Registered: ‎11-01-2008

Re: fibre upgrade.

If today is your scheduled upgrade, it could take anytime up until midnight for the changeover to occur. 

My other car isn't a Ferrari
Porksley
Hooked
Posts: 6
Thanks: 1
Registered: ‎21-06-2017

Re: fibre upgrade.

Yeh, but I've had an email this morning saying it's completed.

maranello
Pro
Posts: 1,080
Thanks: 114
Fixes: 1
Registered: ‎11-01-2008

Re: fibre upgrade.

Unfortunately that is how they do things at Plusnet. It wouldn't be difficult to change the wording of the email, which is usually sent out in the early morning on the day the upgrade is due, but there doesn't seem to any incentive despite the frequent similar comments I've seen on this forum.

My other car isn't a Ferrari
Porksley
Hooked
Posts: 6
Thanks: 1
Registered: ‎21-06-2017

Re: fibre upgrade.

Thanks. I'll leave it for now then before I get in touch with them about it and see if anything miraculous happens.

maranello
Pro
Posts: 1,080
Thanks: 114
Fixes: 1
Registered: ‎11-01-2008

Re: fibre upgrade.



see if anything miraculous happens.

Grin

Hope it all works out for you.

My other car isn't a Ferrari
Highlighted
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: fibre upgrade.

I've just double checked and the order is still in place for today.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Porksley
Hooked
Posts: 6
Thanks: 1
Registered: ‎21-06-2017

Re: fibre upgrade.

Came on this afternoon. Estimated speed was 34 - 38 mbs and I'm getting 50mbs. Happy bunny!

Plusnet Help Team
Plusnet Help Team
Posts: 6,138
Thanks: 595
Fixes: 231
Registered: ‎01-01-2012

Re: fibre upgrade.

Fix

Glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team