fibre static ip
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Re: fibre static ip
14-03-2019 11:12 PM
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Yes, I think I just proved this as per this thread, post 20.
Re: fibre static ip
04-04-2019 9:42 AM
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Re: fibre static ip
04-04-2019 10:02 AM
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@iangilf Why would static ip address will affect throughput speed? Mine seem fine, no affect in throughput speed current at 74Mbps down from IP Profile rate 77Mbps
Re: fibre static ip
04-04-2019 10:08 AM
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Re: fibre static ip
04-04-2019 10:13 AM - edited 04-04-2019 10:16 AM
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Dear Plusnet
Does static ip address will reduce throughput speed affect but the dynamic ip address are no affect in speed overall? For some reason I remain stay at static ip address because of fixed static ip address for all my home security CCTV system.
Re: fibre static ip
04-04-2019 10:23 AM
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Re: fibre static ip
04-04-2019 10:30 AM
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Re: fibre static ip
04-04-2019 10:33 AM
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Very strange as it shouldn't have happen. But problem is if u added static ip address it will charged you £5 again.
Re: fibre static ip
04-04-2019 11:20 AM
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Re: fibre static ip
04-04-2019 12:57 PM
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Hi @iangilf
Forgive me but I've got a little lost and confused reading through this thread again.
Do you want us to re add a Static IP to your account? As you took this off for testing purposes I will be able to credit any charge associated with this.
Kind Regards,
MoR
Re: fibre static ip
04-04-2019 3:07 PM
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Thankyou very much
04-04-2019 3:51 PM
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Hi @iangilf, thanks for getting back to us.
That's all done for you now, please let us know if you need any further assistance at all.
Re: fibre static ip
04-04-2019 4:35 PM
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thanks very much ive restarted the modem so now i should be on a static ip address right ?
cheers for the help im definately not going to be charged another fiver am i ?
Re: fibre static ip
04-04-2019 4:39 PM
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i see i am on the static ip address now thanks kindly much appreciated and speeds have returned to normal
Re: fibre static ip
04-04-2019 4:41 PM
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Hi @iangilf, thanks for coming back to me.
On checking the connection logs, I'm now showing the Static IP as being active.
I can also confirm that I've credited the Static IP charge to the account and so you'll see the charge and credit on your next bill.
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