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fibre speeds dropped badly

Posts: 2
Registered: ‎05-10-2016

fibre speeds dropped badly

So we came to plusnet thinking we was gonna get a great service as per the advert on tv but the service is getting wrose and wrose. we used to get 37.6mbps and now getting 25 this is unacceptable as nothing has changed and we use all the standard plusnet tech supplied.I work from home every few weeks as i work for an IT service desk and have checked the speeds quite reguarly also my downloads are taking longer. Can someone direct my to the offcom link that a member started for group complaint

Plusnet Help Team
Plusnet Help Team
Posts: 6,263
Thanks: 611
Fixes: 235
Registered: ‎01-01-2012

Re: fibre speeds dropped badly

Sorry to hear you're having issues.

If you can PM us your username I can get this looked into.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team