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fibre not working AGAIN

drewking
Newbie
Posts: 1
Registered: ‎27-01-2019

fibre not working AGAIN

Well have been with plusnet for 2 months and well where do i start , 

superfast fibre should be super mega slow really , So this morning i find that yet again no connection , 

To say 1 Very Unhappy customer would be an understatement , Ive rang up ,Ive sent messages and still not sorted out ,

Must be bad when i have to tether my phone to even get on the net to do my work ,

 

WHAT A SHOWER OF [-Censored-] PLUSNET IS . 

AngryAngryAngry

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: fibre not working AGAIN

Sorry to hear that.

Unfortunately it looks like you were affected by a major service outage on our suppliers network last night. Testing your line now is showing congestion at the exchange so I'd get that reported to us at http://faults.plus.net

If you can let us know over here once you've raised the fault, we'll make sure this is progressed with our suppliers.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet