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fibre installed today - profile needs updating?

ee61re
Dabbler
Posts: 11
Registered: 12-02-2009

fibre installed today - profile needs updating?

Fibre install was done today, uploads are around the 16 mark, but downloads are stuck at 10 - which was what DSL was giving me - so I assume the profile needs changing, seeing as the BT wholesale speed tester shows about 50 down?
Rob
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: fibre installed today - profile needs updating?

I've updated this. Please disconnect and reconnect and you should be at full speed.
 Tony
 Plusnet Support
ee61re
Dabbler
Posts: 11
Registered: 12-02-2009

Re: fibre installed today - profile needs updating?

I've done so - and it (and you) are awesome!
Many thanks!
Rob
PS - I raised help ticket 100279416 about it - so please feel free to close that one!
Superuser
Superuser
Posts: 9,369
Thanks: 692
Fixes: 51
Registered: 06-04-2007

Re: fibre installed today - profile needs updating?

Since you raised the ticket it's up to you to close it.
List your tickets at https://www.plus.net/wizard/?p=search, select the appropriate one and click the My problem is resolved button.
David