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fibre installed today - profile needs updating?

ee61re
Dabbler
Posts: 11
Registered: 12-02-2009

fibre installed today - profile needs updating?

Fibre install was done today, uploads are around the 16 mark, but downloads are stuck at 10 - which was what DSL was giving me - so I assume the profile needs changing, seeing as the BT wholesale speed tester shows about 50 down?
Rob
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: 24-07-2014

Re: fibre installed today - profile needs updating?

I've updated this. Please disconnect and reconnect and you should be at full speed.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
ee61re
Dabbler
Posts: 11
Registered: 12-02-2009

Re: fibre installed today - profile needs updating?

I've done so - and it (and you) are awesome!
Many thanks!
Rob
PS - I raised help ticket 100279416 about it - so please feel free to close that one!
Superuser
Superuser
Posts: 9,773
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: fibre installed today - profile needs updating?

Since you raised the ticket it's up to you to close it.
List your tickets at https://www.plus.net/wizard/?p=search, select the appropriate one and click the My problem is resolved button.
David