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fibre installed, bt wholesale service page. Please assist

bfff2020
Newbie
Posts: 2
Registered: 14-07-2015

fibre installed, bt wholesale service page. Please assist

Engineer came this morning said the line was a full 80/20. Connected my tp link wr841n, setup correct dens as shown in my account and pppoe but just keep getting the by wholesale service information page.
Tried my old homehub 3 same result. The fibre modem used is the choice hg612
Please assist
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: fibre installed, bt wholesale service page. Please assist

Your account hadn't been activated.
I've sorted this out now but you may need to reboot the router.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
bfff2020
Newbie
Posts: 2
Registered: 14-07-2015

Re: fibre installed, bt wholesale service page. Please assist

Working. Much appreciated
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: fibre installed, bt wholesale service page. Please assist

Fantastic Smiley
Let us know if you have any further issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team