| Quote from: ozzfest |
i thought i needed a new master socket with ethernet connection is this correct
|
You should have had a
Mk3 SSFP fitted as described
here. A new master socket should have been fitted if the one you had wasn't a
Master Socket similar to the one on the left? The external wiring to the Master socket should have been inspected and replaced if not up to standard. The master socket should also have been fitted at your chosen location (within reason) if the current one was not suitable.
It's not an Ethernet connection but it contains a high quality filter for the phone (circuits) and the latest common-mode filter. The Fibre Modem plugs into the top socket on the plate. Any phone extension socket wiring is connected to the front plate, this is filtered and
eliminates issues with wiring as well as obviating the need for additional filters at extension socket. The wiring aspects are of significant importance.
If the "engineer" did not do the job in that manner, and if you have a very old master socket Plusnet will need to get Openreach round to resolve the issue. IMHO the "engineer" was unprofessional (I hate calling these sub-contractors that, they are poorly trained techs at best - I assume it was a sub-contractor and not a genuine Openreach guy) in fact I would go as far as saying not doing the job correctly and not supplying the correct parts is fraudulent as they are paid by Openreach to do the job properly.
Just for information, here is a picture of
all 3 recent SSFPs. Only the Mk3 should be used on new installs.
