fibre down
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- fibre down
Re: fibre down
12-10-2014 8:02 AM
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Quote from: AdamD Still down, please help.
What is your router? Is your modem seperate or built into the router? What have you done so far to restore your service?
Answer these first. You really should be online now.
Re: fibre down
12-10-2014 8:03 AM
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Done everything on this thread, router still comes back with a red light and can't connect.
Re: fibre down
12-10-2014 8:05 AM
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What is your router? Make/Model? Can you log into your router's management page?
Re: fibre down
12-10-2014 8:10 AM
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Router is technicolor TG582n, modem is BT open reach white one.
I can log in fine.
Re: fibre down
12-10-2014 8:12 AM
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(God knows why iphone thinks your is spelt *gour)
Re: fibre down
12-10-2014 8:19 AM
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When my line rental saver expires next April, I will be looking at moving providers.
Re: fibre down
12-10-2014 8:20 AM
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The last red light says internet on it.
My router adnin page says retrying next to internet connection. I've disconnected ect but just hangs on retrying.
I'm fed up with messing now, its been off since yesterday.
Re: fibre down
12-10-2014 8:24 AM
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Re: fibre down
12-10-2014 8:24 AM
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First thing first Modem should have 3 green lights. They should be:
Power
DSL
LAN1
Regarding router. Click disconnect. Remove the username and password rrom the settings and save. (Make sure you know your pnet username and password before doing this).
Cold boot the router only (turn off power not software reboot). Come back to me in 30 min. Do not turn it on before coming back to me.
Do not turn off modem.
Re: fibre down
12-10-2014 8:26 AM
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Modem has 3 green lights as suggested yes.
I've hit disconnect, how do I remove username/password?
Re: fibre down
12-10-2014 8:32 AM
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Re: fibre down
12-10-2014 8:34 AM
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Re: fibre down
12-10-2014 8:38 AM
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Re: fibre down
12-10-2014 8:54 AM
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So what am I doing in 5 minutes?
Thanks for the support BTW, even if this don't work.
Re: fibre down
12-10-2014 9:02 AM
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Since you are using a plusnet router. They can auto configure (if I remember the sales pitch I was given right). Meaning since you removed the username and password that forces the router to fetch. So simple matter is to power it on.
Second thing you could do instead is manually enter your username and password into the router but with the network cable to the modem removed. Again a different way of approaching authentication with plusnet's service. Restart the router and put the network cable back in leading from the router to your modem.
I recommend doing the first option and see if that solves your issue.
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