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fibre broadband unlimited is worse than my old supplier

Trudi1
Newbie
Posts: 1
Registered: 09-06-2017

fibre broadband unlimited is worse than my old supplier

I've been a customer approx 5/6 weeks, during that time, the speed has been nowhere near the advertised speeds, and drops off. Not quite the fantastic package that I was kind of expecting and makes me wonder if I should have stayed with Sky on their basic broadband as this is not better, in fact it's worse! 

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: fibre broadband unlimited is worse than my old supplier

Hi there,

 

Thanks for getting in touch and I'm sorry that you're having problems with your connection.

 

Testing your line isn't showing any issues, and it's actually connected right at the top end of the estimates:

 

 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0003
Description No problem found, OAM test is not currently supported on this line.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 77.4 Mbps
Upstream Speed 16.5 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream 4dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2017-05-27T13:30:00

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 77.6 57.8 20 20 51.2 Available -- -- Yes --

 

Can you run a BT Speedtest for me on a wired connection, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,840
Thanks: 102
Fixes: 6
Registered: 21-01-2013

Re: fibre broadband unlimited is worse than my old supplier

 

Bridge Tap Detected

Is this not a issue ?

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: fibre broadband unlimited is worse than my old supplier

I'd have expected the bridge tap to have reduced the sync speeds, or caused connection issues if it was a problem. As it hasn't and the problem seems to be the throughput we'd need a BT speedtest completing to see what that shows on a wired connection.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff