fibre broadband unlimited is worse than my old supplier

[#1]

I've been a customer approx 5/6 weeks, during that time, the speed has been nowhere near the advertised speeds, and drops off. Not quite the fantastic package that I was kind of expecting and makes me wonder if I should have stayed with Sky on their basic broadband as this is not better, in fact it's worse! 

[#2]

Hi there,

Thanks for getting in touch and I'm sorry that you're having problems with your connection.

Testing your line isn't showing any issues, and it's actually connected right at the top end of the estimates:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	77.4 Mbps
Upstream Speed	16.5 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream 4dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2017-05-27T13:30:00

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	WBC FTTC 18x2 Provide Availability	WBC FTTC 18x2 Sim Availability	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	77.6	57.8	20	20	51.2	Available	--	--	Yes	--

Can you run a BT Speedtest for me on a wired connection, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

[#3]

Bridge Tap

Detected

Is this not a issue ?

[#4]

I'd have expected the bridge tap to have reduced the sync speeds, or caused connection issues if it was a problem. As it hasn't and the problem seems to be the throughput we'd need a BT speedtest completing to see what that shows on a wired connection.