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fibre broadband speed

Posts: 3
Registered: ‎09-12-2015

fibre broadband speed

I upgraded to fibre to get faster broadband speed,

it has remained the same speed

now I get an email from plusnet saying they are going to increase the bb speed, sometime in the future


I just wanted faster speed when I paid for it..


I do not rate plusnet

Plusnet Help Team
Plusnet Help Team
Posts: 5,974
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: fibre broadband speed

I'm just looking into this for you.


Our tests aren't showing any issues.

Are you testing the speed over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Seasoned Pro
Posts: 856
Thanks: 251
Fixes: 4
Registered: ‎17-02-2017

Re: fibre broadband speed

The email might be referring to the increase from 38/2 to 38/10. This should be completed by the end of November at NO EXTRA COST.

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