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fibre broadband speed

polnan
Newbie
Posts: 3
Registered: 09-12-2015

fibre broadband speed

I upgraded to fibre to get faster broadband speed,

it has remained the same speed

now I get an email from plusnet saying they are going to increase the bb speed, sometime in the future

 

I just wanted faster speed when I paid for it..

 

I do not rate plusnet

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: fibre broadband speed

I'm just looking into this for you.

[edit]

Our tests aren't showing any issues.

Are you testing the speed over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Pete11
Seasoned Pro
Posts: 818
Thanks: 241
Fixes: 4
Registered: 17-02-2017

Re: fibre broadband speed

The email might be referring to the increase from 38/2 to 38/10. This should be completed by the end of November at NO EXTRA COST.

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