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fibre bb dropped the 3 weeks

rhiang1984
Newbie
Posts: 3
Registered: 02-02-2018

fibre bb dropped the 3 weeks

i have put this in on Question #166963772 through help as well

 

it is getting to a point where i cant even watch on iplayer and all that on the internet , i am also deaf so i will require a written reply as cant use phone contact

 

thank you

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: fibre bb dropped the 3 weeks

Apologies for the delayed response and sorry to hear you're having issues.

I've tested your line and I can't find any issues. In addition your current connection has been stable for over seven days.

Can you confirm if you're testing over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rhiang1984
Newbie
Posts: 3
Registered: 02-02-2018

Re: fibre bb dropped the 3 weeks

Am using wired connection via router
rhiang1984
Newbie
Posts: 3
Registered: 02-02-2018

Re: fibre bb dropped the 3 weeks

ii did a scan earlier at 3pm and it showed it back to 35.00 Mbps but tonight now it back really low again - always 5pm onwards it falls down massively Sad please help fix this issue ty Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: fibre bb dropped the 3 weeks

Thanks for the information.

We've been advised that there may be capacity issues at your exchange so we've asked for you to be moved to different equipment.

As soon as we have a further update we'll let you know.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team