fibre 80/20 switch to 40/10?
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- Re: fibre 80/20 switch to 40/10?
18-10-2017 10:46 PM
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Hi,
I had an openreach engineer round today because of a line fault. He said that we are currently setup with 80/20 speed, but with our distance from the box we'll never get better than 40/10. So I could potentially switch to a cheaper tariff than what I am currently on which is unlimited fibre.
I currently top out about 16MB/s , should I switch back to broadband for a cheaper price or stick with fibre? is there a cheaper fibre option, I think I might be paying over the odds.
Thanks for any advice.
Fixed! Go to the fix.
Re: fibre 80/20 switch to 40/10?
19-10-2017 4:11 AM
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Re: fibre 80/20 switch to 40/10?
19-10-2017 6:22 AM - edited 19-10-2017 6:24 AM
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I am surprised they offered you the 80/20 , as they don't normally put you on the 80/20 unless you could get more than 55/10
and there is no 40/10 from Plusnet
what does it say here when you put your phone number in ? https://www.dslchecker.bt.com/
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19-10-2017 3:13 PM
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Hi there,
Based on the FTTC estiamtes for your line, 20-27.4Mb/s I'd definitely advise going to the lower package. Give our customer options team a call on 0800 013 2632 and they'll be able to help arrange this and discuss any other options with you too.
Re: fibre 80/20 switch to 40/10?
19-10-2017 3:59 PM
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@Chris as a matter of interest , when the the OP sold the 80/20 ? was he not advised of his max speeds would only be 20-27
something must be amiss here
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: fibre 80/20 switch to 40/10?
22-10-2017 1:58 PM
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Hi,
No I was never advised that I could never reach those speeds. in fact I had never heard of 80/20 and 40/10 or 40/2 until this week.
This is very bad, it cant be hard to be able to run an analysis of what speeds a line is capable of against the users package that is in place and advise customers that they can change to another package that may save them money.
Thanks for your help all.
Re: fibre 80/20 switch to 40/10?
22-10-2017 9:42 PM
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@rongtw wrote:
@Chris as a matter of interest , when the the OP sold the 80/20 ? was he not advised of his max speeds would only be 20-27
something must be amiss here
Yeah something does feel off if they ordered via the website then I don't believe the option for 80/20 would be available to them and if by phone then surely the agent would have advised that 80/20 wouldn't be possible.
one explanation i can think of is the OP's estimates have been changed by BTW / Openreach, maybe when they signed up it was above the 40Mb range and now it's not.
it's not uncommon for the range to be changed for example when i joined my estimate range was from 45-67Mb I got 65Mb and since has been changed 4 times to various ranges currently it's 35-48.5Mb due to crosstalk and a crappy deteriorated aluminium line and i'm sitting on 41Mb
Re: fibre 80/20 switch to 40/10?
22-10-2017 10:13 PM
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hi @octupe what does it say here ? when you put your phone number in https://www.dslchecker.bt.com/
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: fibre 80/20 switch to 40/10?
22-10-2017 11:09 PM
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VDSL Range A (Clean) | 27.4 | 20 | 5.7 | 3.6 | 18 |
VDSL Range B (Impacted) | 22.5 | 12 | 4.9 | 1.3 | 8.8 | Available | -- | Yes | Yes | -- |
Re: fibre 80/20 switch to 40/10?
23-10-2017 6:50 AM
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Looking at that you should have never been put on a 80/20 your line is not capable of anywhere near that speed .
You need to ask Plusnet to look into it
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: fibre 80/20 switch to 40/10?
23-10-2017 5:18 PM
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It's a bit odd that we've been able to put you on the Extra package when your downstream line speed is below 40mbps.
I suspect this may be to allow those the opportunity for an increased upstream speed.
From looking at your account I understand this is now resolved?
Re: fibre 80/20 switch to 40/10?
23-10-2017 7:36 PM - edited 23-10-2017 7:39 PM
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@Gandalf Could you enlighten us as to how it has been resolved? It appears to have been a mistake by PlusNet to allow an 80/20 service to be provided for this customer. Allowing fibre extra to achieve a higher upload is not usual PlusNet policy.
Re: fibre 80/20 switch to 40/10?
25-10-2017 1:40 PM
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@RealAleMadrid It turns out the OP was on the old 'Plusnet Unlimited Fibre' product which was 80/20.
At the time we didn't restrict people taking out the service based on what speeds they could get.
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