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fiber went live 2day

staceyd86
Dabbler
Posts: 15
Registered: ‎04-09-2017

fiber went live 2day

hi i have just moved from bt to plusnet, when i was with bt i was synced at 80.00mbps but only synced at 73.55mbps now with plusnet. will this go up ?

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 10,076
Thanks: 3,187
Fixes: 508
Registered: ‎21-04-2017

Re: fiber went live 2day

Hi there and welcome aboard.

 

Line tests are showing a potential fault, so we'll get that raised to Openreach now for you. We'll provide updates to your via this ticket on your account when we have more info.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superuser
Superuser
Posts: 3,498
Thanks: 1,953
Fixes: 12
Registered: ‎10-04-2007

Re: fiber went live 2day

Hi @Gandalf   I've spotted this issue of 'potential line fault' being reported in several recent posts where Users are changing ISP.  Is this an Openreach problem that needs feeding back?

Plusnet Help Team
Plusnet Help Team
Posts: 10,076
Thanks: 3,187
Fixes: 508
Registered: ‎21-04-2017

Re: fiber went live 2day

If I remember correctly it was a battery contact fault we detected on the line and the migration was a straight transfer from BT retail so it appears that it’s just a really big coincidence. :/
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
staceyd86
Dabbler
Posts: 15
Registered: ‎04-09-2017

Re: fiber went live 2day

thanks for the help guys look forward to tho outcome

Plusnet Help Team
Plusnet Help Team
Posts: 10,076
Thanks: 3,187
Fixes: 508
Registered: ‎21-04-2017

Re: fiber went live 2day

No problems, let us know how it goes over the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
staceyd86
Dabbler
Posts: 15
Registered: ‎04-09-2017

Re: fiber went live 2day

reset router 2day and stats are..........

 

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ71601297
3. Firmware version: Software version 4.7.5.1.83.8.237.2.2 Last updated 08/09/17
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 00:04:20
6. Data rate: 20000 / 77128
7. Maximum data rate: 24386 / 77201
8. Noise margin: 6.9 / 6.0
9. Line attenuation: 12.0 / 12.4
10. Signal attenuation: 11.9 / 12.4

 

 

i have a bt smarthub 6 but i dont like the wifi on it, would it be a better router to use ?