Hi @Sonya1, thanks for getting back to me.
Looking over your connection from this side I can see the 60Mbps download currently being reached with no longer a speed banding on your account which would bring this lower. There is still a banding on our suppliers side which should be removed by Thursday morning but you should be able to achieve the full 60Mbps download and 20Mbps upload we're currently seeing reach the router.
I beleive then, the further speed issues you're seeing beyond the current banding that's due to be addressed could be due to either the connection type you're using and wireless interference being present or a bandwidth issue and the majority of the speed being used by another device or application when testing the speeds.
I'd recommend then, when testing your speeds to do so on a wired connection with no other devices using the connection at the time. This will give you a more accurate reading of what speeds are reaching the router. Should this highlight there to be wireless related issues that's lowering your speeds then I'd recommend following the steps below on how best to optimise your wireless settings to best suit your property moving forwards.
The guide below will show you how to log into the router and change the wireless channel as it's usually another router in the area on the same or similar channel that will be causing issues for both wireless frequencies. Before picking a channel I'd suggest downloading a free app called "wifi analyzer" (blue and white wifi icon) which will scan your area for all the routers and show what channels they are on between 1-13. Although the above app isn't essential it helps you pick where your router would be best in terms of channels and saves a lot of time doing it via trial and error.
1) To connect to your Hub One, you will need to open a browser and go to 192.168.1.254 If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.
2) You should come to a page with information about your connection, click 'Advanced Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'
3) Select the option for 'Wireless' followed by '5 GHz Wireless'. What we want to do to begin with is turn 'Sync with 2.4 GHz Wireless' to 'Off' and update the SSID to be different. The easiest way would be to add '-5G' to the end so it is identified as its own connection. Once this is changed, we will need to keep an eye on it for a day or 2 to see if the issue continues. If it does, the next step would be to change the wireless channel. Keeping in mind the original 2.4Ghz unchanged name network connection would be the best to connect your devices to for a stronger signal.
(When deciding which device goes on what frequency keep in mind that the 5GHz is designed for close range stationary devices and standard 2.4GHz the one which gets the wireless around your property further.)
4) Following the above guide to get to your 'Advanced Settings' page, you will need to change the settings within the 2.4 GHz Wireless tab and the 5 GHz Wireless tab.
5) Under the correct heading, you will need to find 'Channel Selection' on the list and change this from 'Automatic' to any one of the other channels, This can also need doing under '5 GHz Wireless' to cover both signals. Give it 3-4 hours of testing to see if the issue still persists and try to change the channel again if you see little or no improvement.
Let us know how it goes.
