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failed billing - We’ll be right back!

yok0ross
Newbie
Posts: 4
Registered: 04-03-2018

failed billing - We’ll be right back!

Hi,

 

We have been getting intermittent errors since last night with our broadband

We inititalliy had an error when browsing that said 'the account has no invoice in failed billing'

I spoke with live chat this morning who reset my account but the probelm is still here but now it says 'We'll be right back'

This is happening randomly throughout the day on a PC, a laptop and several mobile devices

Please advise

8 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: failed billing - We’ll be right back!

Try turning off you router Thumbs Up

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yok0ross
Newbie
Posts: 4
Registered: 04-03-2018

Re: failed billing - We’ll be right back!

i have tried that

I'll let you know how I get on

 

vertisan
Newbie
Posts: 2
Registered: 05-03-2018

Re: failed billing - We’ll be right back!

How have you got on? Mine is doing the same. I wondered why my e-mails were so quiet over the weekend!

Plusnet Help Team
Plusnet Help Team
Posts: 8,326
Thanks: 2,532
Fixes: 414
Registered: 21-04-2017

Re: failed billing - We’ll be right back!

Sorry to hear you're seeing this webpage when trying to browse.

From looking at your account I believe this should be resolved now?

 

@vertisan - I've performed some maintenance on your account now.

Can you let us know if you're still seeing it?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
vertisan
Newbie
Posts: 2
Registered: 05-03-2018

Re: failed billing - We’ll be right back!

Mr Gandalf, Thank you for replying. The problem is now fixed, however:

 

Firstly, I can't see anywhere where I am suppose to click to say it has resolved my problem as prompted

Secondly and most importantly, my broadband (using ethernet) never-mind the wifi is now horrendously slow not even a 1Mbps most of the time and at best 10. It is very intermittent in its performance. Before experiencing problem 1 which now seems to be resolved I was getting high 20's as a minimum. Please can this be resolved as soon as possible as it is causing me great difficulty in getting on with my work as I work from home.

 

Thank you

Tags (1)
yok0ross
Newbie
Posts: 4
Registered: 04-03-2018

Re: failed billing - We’ll be right back!

Browsing seems okay now but speed has plummeted from 36mb to 2mb and latency is 300ms+

Very disappointing

Moderator
Moderator
Posts: 18,223
Thanks: 2,703
Fixes: 209
Registered: 06-04-2007

Re: failed billing - We’ll be right back!


@vertisan wrote:
Firstly, I can't see anywhere where I am suppose to click to say it has resolved my problem as prompted

I'm quite sure that it's only the OP who can mark a thread as fixed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 8,326
Thanks: 2,532
Fixes: 414
Registered: 21-04-2017

Re: failed billing - We’ll be right back!

@vertisanFrom looking over your account it appears your speeds might be back to normal now?

Please let us know if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team