erratic and slow broadband speed

[#1]

Hi Can someone test connection etc have attached results of btwholesale test and this can get even slower on some days.

Have done the resetting of router  / clear cache / check for filter etc etc but still slow.

Thanks in advance

[#2]

Moderators Note

This topic has been moved from ADSL Broadband to Fibre

[#3]

Hi @nidge,

Checking from this side everything is looking spot on to the router with 79.9Mbps download and 20Mbps upload.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	79.9 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	258.1
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-74M Downstream, Retransmission High - 0.128M-20M Upstream, Retransmission High
Time Stamp	2019-11-10T14:15:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	57.1 Mbps	79.9 Mbps	73.3 Mbps
Up Stream Line Rate	20.0 Mbps	20.0 Mbps	20.0 Mbps
Up Time	530.0 Sec	900.0 Sec	899.1 Sec
Retrains	0.0	2.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-11-23T13:43:54Z	2019-11-23T13:58:54Z
Ingress Code Violation	0	7
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Were your speed tests performed using a wired or wireless connection?