does something need a poke?

[#1]

Hi

my fibre upgrade order has been progressing.The order completed on my account on the 3rd May, but the switch at the cabinet went through this morning (9th May)

I am still getting the same download speed as when on ADSL at around 16Mb. Upload speed increased this morning to approx 1.8-1.9Mb. Speedtest done with a mac hard wired directly to the hub.

The estimated and current are:

Estimated line speed:40Mb (This may vary between 70.4Mb and 80Mb) - Checked on 2016-04-25 12:13:26
Current line speed:17 Mb

The hub one reports:

6. Data rate:	2000 / 39993
7. Maximum data rate:	17152 / 80228
8. Noise margin:	17.3 / 17.6
9. Line attenuation:	16.0 / 14.4
10. Signal attenuation:	15.9 / 14.4

I have tried disconnecting/reconnecting and restarting the hub. 

Does something have to be poked at the PlusNet end?

Ken

[#2]

Taking a look, give me 5 mins.

[#3 · Accepted solution]

Can you try a disconnect/reconnect and hopefully you should be up to speed.

[#4]

Chris

Woohoo, your magic fingers have fixed it. Now getting in the region of 37Mb

Many thanks for your prompt resolution

Ken