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disconnect same time every day

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spearchew
Newbie
Posts: 1
Registered: ‎15-12-2018

disconnect same time every day

Hi there,

long suffering user - router apparently disconnecting approx. same time every day (13:15). Too busy with life to do anything about it until now but, in hindsight, I've probably lost a considerable chunk of my life to manually reconnecting each day.

Very grateful for any advice

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 10,746
Thanks: 3,339
Fixes: 541
Registered: ‎21-04-2017

Re: disconnect same time every day

Hi @spearchew

Sorry to hear you've been struggling with your connection dropping.

Line tests are showing a potential fault at the exchange, so I've got that reported through to our suppliers now for further investigation over the next few days. Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team