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constant disconnection in CV21 (Rugby)

scottvsaunders
Newbie
Posts: 9
Registered: 26-11-2014

constant disconnection in CV21 (Rugby)

Hey Plusnet.
I upgraded my speed to the 76MB package last month and recently have had a lot of disconnections which are really starting to get annoying.
Whats going on ?
the router doesn't appear to rebook as non of the lights go off however it seems that all the devices that pick up the wifi cant see the signal from the router. 
can you see a log of this at your end?
Thanks
8 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: constant disconnection in CV21 (Rugby)

Nothing too concerning showing here:

Do you see the same issues on a wired connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
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Re: constant disconnection in CV21 (Rugby)

have you tried a wired connection to rule out that it's only the wifi that's dropping?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

scottvsaunders
Newbie
Posts: 9
Registered: 26-11-2014

Re: constant disconnection in CV21 (Rugby)

Quote from: Chris
Nothing too concerning showing here:

Do you see the same issues on a wired connection?

only wireless however forgive my ignorance but what am I looking at ? :-)
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: constant disconnection in CV21 (Rugby)

The image is taken from our connection logs, the bars that you see indicate a disconnect/reconnection. As you can see we aren't seeing many, so the connection itself seems to be stable, so it's possibly the wireless causing issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
scottvsaunders
Newbie
Posts: 9
Registered: 26-11-2014

Re: constant disconnection in CV21 (Rugby)

Quote from: dvorak
have you tried a wired connection to rule out that it's only the wifi that's dropping?

No as its difficult to keep the wireless connection plugged in due to the location of the router.
There was a period last night of about 2 hours where the box was not broadcasting any signal that would be picked up by a number of devices including my Mac-book and the kids iPhone's etc.
We are lucky that we also have a 2nd fibre connection into the house running though Virgin Media as a backup.  (its on a different channel to the plusnet box)
very strange.
Faizan786
Rising Star
Posts: 154
Thanks: 38
Registered: 31-05-2015

Re: constant disconnection in CV21 (Rugby)

Ive had exact problem today, but PN cannot see drops, ive been advised to change channel.
scottvsaunders
Newbie
Posts: 9
Registered: 26-11-2014

Re: constant disconnection in CV21 (Rugby)

did changing the channel do anything for your speed?
right now - I am located 2 metres from the wireless router and have a connection of less that 5MB when doing a speediest.
bit of a long way off from the 76MB I am paying for
Faizan786
Rising Star
Posts: 154
Thanks: 38
Registered: 31-05-2015

Re: constant disconnection in CV21 (Rugby)

It was all a waste of time changing wifi channels, I was given wrong info by staff ( New ), today i completely crashed out with drops and via PN chat found out my service has been dropping and should have been picked up by staff, when i rang twice, the faults team have it now, so have to wait 72 hours,  Embarrassed