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connection slow and unstable

GenesisLion
Hooked
Posts: 8
Registered: 08-05-2016

connection slow and unstable

For the last couple of days the connection on my broadband has both been slow and unstable, ranging from around 5Mbps down to 16 Mbps this is versus the 28.1 that I should be getting. I've double checked my wiring in the house, which all seems to be fine. It's unstable to the point I'm having to use the 4g connection on my tablet to even post this... Any advice or suggestions?

 

Edit: just gained a new symptom with random disconnects

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: connection slow and unstable

Sorry to hear you're having issues with your connection

There's been a few drops as shown below but it's not majorly intermittent

 

With regards to the speeds from what we can see you should be getting around 29mbps. Are you testing over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
GenesisLion
Hooked
Posts: 8
Registered: 08-05-2016

Re: connection slow and unstable

Tried from both honestly, different Ethernet cables and computers as well, only thing we can't really swap out are the router/open reach modem or the socket.

Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: connection slow and unstable

In that case I'd recommend raising a fault by going here

Once you've done this let us know and we'll get this picked up.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
GenesisLion
Hooked
Posts: 8
Registered: 08-05-2016

Re: connection slow and unstable

Fault raised (Technically was last night) also a recent speed test (I'd be happy... well at least content with the down at least, if it was actually stable)image.png

Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: connection slow and unstable

We'll get that picked up for you shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team