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connection problems over the last few weeks?

KS25
Grafter
Posts: 85
Thanks: 1
Registered: ‎19-07-2016

connection problems over the last few weeks?

I've been having some issues with my connection that have surfaced over the last 2 or 3 weeks, issues i've seen in the past, one of which wasn't fixed for nearly 2 years... i'm assuming there was a bug with the cabinet and it wasn't adjusting my sync speed to avoid errors, and then one day it just did.

 

  • router randomly dropping PPPoE connection, event log says this is user requested
  • games having erratic lag, anywhere from 50 to 300ms (standard ping is around 20ms to european servers), lag should not be that noticable at the lower end but there is obvious action delay

 

The last time the second issue happened it was a problem with the colindale gateway, which i'm currently connected to, and took many weeks to fix... can my connection be tested please?

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: connection problems over the last few weeks?

From looking at your account there were a few drops yesterday but it appears to be doing better today.

Are you still seeing issues with the latency?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
KS25
Grafter
Posts: 85
Thanks: 1
Registered: ‎19-07-2016

Re: connection problems over the last few weeks?

noticably better today, though a few hiccups, will update if it gets worse