connection keeps dropping

[#1]

We are new to Plusnet and every night the connection drops and we are required to re enter the broadband username and password - any ideas?  This has happened everyday since we went live approx 4 days now and its the username and password for the broadband connection keeps resetting back to setup@

[#2]

and guess what!  this has happened again this morning! 5 days on the bounce!

[#3]

Is there a plusnet rep on this site at any point hat may offer some advice?

[#4]

Hi @Imaris,

Looking at your account, I'm afraid all I can advise at the moment is that the password in your router is currently incorrect and as the log has been filled with password incorrect I can't check back further than this morning. Having said this, the username in the router is currently correct.

When you say this has happened for the past 5 days, was this also happening before your services came over to us on the 16th?

Please also note that our community forums are not an instant response support channel. I was actually already reading over the post and checking over your account when you made your last post.

[#5]

The password is correct as the broadband works when its been entered everyday.. For the past 5 days. The password gets cleared out every night at approx 10.30pm

[#6]

If its checked now all is working at the minute as I have entered the pasword

[#7]

Hmm, can you try a factory reset of your router?

Push a paper clip, pen, or something pointed in the reset pinhole button on the back of the router. Keep the button pressed for 20 seconds. When the light on the front of your Hub turns green, release the reset button.

When the light on the front of the Hub turns blue, it's now restored to factory settings.