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connection drops

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

connection drops

@Gandalf could you post my connection logs please Smiley

for a test i went to a dynamic IP but for last 2 nights after 00.00  my connection drops until 06.00  ?Huh

and i get this from my router

May 4 00:42:09 pppd[536]: Connection terminated.
May 4 00:42:09 pppd[536]: Modem hangup
May 4 00:42:54 pppd[536]: Timeout waiting for PADO packets
May 4 00:43:53 WAN Connection: Fail to connect with some issues.
May 4 00:44:09 pppd[536]: Timeout waiting for PADO packets
May 4 00:44:09 pppd[536]: Connected to a0:f3:e4:34:d9:06 via interface vlan3880
May 4 00:44:09 pppd[536]: Connect: ppp0 <--> vlan3880
May 4 00:44:10 pppd[536]: CHAP authentication succeeded
May 4 00:44:10 pppd[536]: peer from calling number A0:F3:E4:34Cheesy9:06 authorized

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
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5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,318
Thanks: 2,084
Fixes: 367
Registered: 21-04-2017

Re: connection drops

Sure thing, will post up within 1 hour. Just on my way to the office. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 7,318
Thanks: 2,084
Fixes: 367
Registered: 21-04-2017

Re: connection drops

Thank you for your patience.

Here you go:

There's the odd drop here and there, but seems pretty stable?

 

Testing your line, the test is failing with an active MSO:

Problem Explanation: [OD505] This circuit is affected by an Openreach PEW. The Incident detail is as follows- Incident ID: ############ Start Date: 2017-05-04T08:35:46.000+01:00 Estimated Completion Date: 2017-05-03T02:00:01.000+01:00.
Resolution/Recommendation: Please inform the End User of this.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: connection drops

@Gandalf 

this is what i saw this morning and yesterday ?  weird how same problem same time two successive days tbb graph.JPG

 

 

 

and from router ASUS DSL AC68U  But it says uptime is 2 days 22 hours 25 minute(s) 27 seconds  Crazy2

May 4 00:42:09 pppd[536]: Connection terminated.
May 4 00:42:09 pppd[536]: Modem hangup
May 4 00:42:54 pppd[536]: Timeout waiting for PADO packets
May 4 00:43:53 WAN Connection: Fail to connect with some issues.
May 4 00:44:09 pppd[536]: Timeout waiting for PADO packets
May 4 00:44:09 pppd[536]: Connected to a0:f3:e4:34:d9:06 via interface vlan3880
May 4 00:44:09 pppd[536]: Connect: ppp0 <--> vlan3880
May 4 00:44:10 pppd[536]: CHAP authentication succeeded
May 4 00:44:10 pppd[536]: peer from calling number A0:F3:E4:34Cheesy9:06 authorized

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Help Team
Plusnet Help Team
Posts: 7,318
Thanks: 2,084
Fixes: 367
Registered: 21-04-2017

Re: connection drops

It's possibly caused by the MSO.

 

Let us know how it goes over the next couple of days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: connection drops

will do thanks Thumbs Up

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .