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connection drops 1-4 times per day

Highlighted
Newbie
Posts: 4
Registered: ‎30-05-2017

connection drops 1-4 times per day

hi there

 

im getting abit frustrated with the connection drops recently. ive not had this issue in the past with plusnet but its only started a few months ago. as a gamer i need a connection that is stable and doesnt drop at all. any chance of a line check please?

09:13:45, 30 May. (65563.270000) WAN operating mode is VDSL
09:13:45, 30 May. (65563.270000) Last WAN operating mode was VDSL
09:13:43, 30 May. (65561.700000) PPP IPCP Receive Configuration ACK
09:13:43, 30 May. (65561.700000) PPP IPCP Send Configuration Request
09:13:43, 30 May. (65561.690000) PPP IPCP Receive Configuration NAK
09:13:43, 30 May. (65561.690000) PPP IPCP Send Configuration ACK
09:13:43, 30 May. (65561.690000) PPP IPCP Receive Configuration Request
09:13:43, 30 May. (65561.650000) PPP IPCP Send Configuration Request
09:13:42, 30 May. (65560.220000) PPPoE is up -​ Down Rate=75196Kbps, Up Rate=19999Kbps; SNR Margin Down=3.0dB, Up=15.2dB
09:13:42, 30 May. (65560.210000) CHAP authentication successful
09:13:42, 30 May. (65560.130000) CHAP Receive Challenge
09:13:42, 30 May. (65560.120000) Starting CHAP authentication with peer
09:13:42, 30 May. (65560.120000) PPP LCP Receive Configuration ACK
09:13:42, 30 May. (65560.120000) PPP LCP Send Configuration Request
09:13:42, 30 May. (65560.120000) PPP LCP Receive Configuration Reject
09:13:42, 30 May. (65560.120000) PPP LCP Send Configuration ACK
09:13:42, 30 May. (65560.110000) PPP LCP Receive Configuration Request
09:13:42, 30 May. (65560.110000) PPP LCP Send Configuration Request
09:12:51, 30 May. (65509.500000) PTM over DSL is up
09:12:16, 30 May. (65474.150000) PTM over DSL is down after 522 minutes uptime
09:12:16, 30 May. (65474.150000) PPPoE is down after 521 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
09:12:13, 30 May. (65471.190000) PPP LCP Send Termination Request [User request]
00:30:18, 30 May. (34156.930000) WAN operating mode is VDSL
00:30:18, 30 May. (34156.930000) Last WAN operating mode was VDSL
00:30:17, 30 May. (34155.500000) PPP IPCP Receive Configuration ACK
00:30:17, 30 May. (34155.490000) PPP IPCP Send Configuration Request
00:30:17, 30 May. (34155.480000) PPP IPCP Receive Configuration NAK
00:30:17, 30 May. (34155.480000) PPP IPCP Send Configuration ACK
00:30:17, 30 May. (34155.480000) PPP IPCP Receive Configuration Request
00:30:17, 30 May. (34155.460000) PPP IPCP Send Configuration Request
00:30:16, 30 May. (34154.160000) PPPoE is up -​ Down Rate=74750Kbps, Up Rate=19999Kbps; SNR Margin Down=2.9dB, Up=15.1dB
00:30:16, 30 May. (34154.150000) CHAP authentication successful
00:30:16, 30 May. (34154.030000) CHAP Receive Challenge
00:30:16, 30 May. (34154.030000) Starting CHAP authentication with peer
00:30:16, 30 May. (34154.020000) PPP LCP Receive Configuration ACK
00:30:16, 30 May. (34154.020000) PPP LCP Send Configuration Request
00:30:16, 30 May. (34154.020000) PPP LCP Receive Configuration Reject
00:30:16, 30 May. (34154.020000) PPP LCP Send Configuration ACK
00:30:16, 30 May. (34154.020000) PPP LCP Receive Configuration Request
00:30:16, 30 May. (34154.010000) PPP LCP Send Configuration Request
00:29:26, 30 May. (34104.100000) PTM over DSL is up
00:28:50, 30 May. (34068.530000) PTM over DSL is down after 426 minutes uptime
00:28:50, 30 May. (34068.530000) PPPoE is down after 425 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
00:28:47, 30 May. (34065.670000) PPP LCP Send Termination Request [User request]
17:23:02, 29 May. ( 8520.760000) WAN operating mode is VDSL
17:23:02, 29 May. ( 8520.750000) Last WAN operating mode was VDSL
17:23:01, 29 May. ( 8519.520000) PPP IPCP Receive Configuration ACK
17:23:01, 29 May. ( 8519.510000) PPP IPCP Send Configuration Request
17:23:01, 29 May. ( 8519.510000) PPP IPCP Receive Configuration NAK
17:23:01, 29 May. ( 8519.500000) PPP IPCP Send Configuration ACK
17:23:01, 29 May. ( 8519.500000) PPP IPCP Receive Configuration Request
17:23:01, 29 May. ( 8519.500000) PPP IPCP Send Configuration Request
17:23:00, 29 May. ( 8518.410000) PPPoE is up -​ Down Rate=74918Kbps, Up Rate=19999Kbps; SNR Margin Down=3.0dB, Up=15.2dB
17:23:00, 29 May. ( 8518.390000) CHAP authentication successful
17:23:00, 29 May. ( 8518.290000) CHAP Receive Challenge
17:23:00, 29 May. ( 8518.290000) Starting CHAP authentication with peer
17:23:00, 29 May. ( 8518.290000) PPP LCP Receive Configuration ACK
17:23:00, 29 May. ( 8518.280000) PPP LCP Send Configuration Request
17:23:00, 29 May. ( 8518.280000) PPP LCP Receive Configuration Reject
17:23:00, 29 May. ( 8518.280000) PPP LCP Send Configuration ACK
17:23:00, 29 May. ( 8518.280000) PPP LCP Receive Configuration Request
17:23:00, 29 May. ( 8518.280000) PPP LCP Send Configuration Request
17:22:10, 29 May. ( 8468.870000) PTM over DSL is up
17:21:35, 29 May. ( 8433.890000) PTM over DSL is down after 139 minutes uptime
17:21:35, 29 May. ( 8433.890000) PPPoE is down after 138 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
17:21:33, 29 May. ( 8431.140000) PPP LCP Send Termination Request [User request]
14:02:56, 29 May. ( 130.330000) WAN operating mode is VDSL
14:02:56, 29 May. ( 130.330000) Last WAN operating mode was VDSL
14:02:55, 29 May. ( 129.130000) PPP IPCP Receive Configuration ACK
14:02:55, 29 May. ( 129.120000) PPP IPCP Send Configuration Request
14:02:55, 29 May. ( 129.120000) PPP IPCP Receive Configuration NAK
14:02:55, 29 May. ( 129.120000) PPP IPCP Send Configuration ACK
14:02:55, 29 May. ( 129.120000) PPP IPCP Receive Configuration Request
14:02:55, 29 May. ( 129.110000) PPP IPCP Send Configuration Request
14:02:54, 29 May. ( 128.050000) PPPoE is up -​ Down Rate=71085Kbps, Up Rate=19999Kbps; SNR Margin Down=3.0dB, Up=15.1dB
14:02:54, 29 May. ( 128.040000) CHAP authentication successful
14:02:54, 29 May. ( 127.930000) CHAP Receive Challenge
14:02:54, 29 May. ( 127.930000) Starting CHAP authentication with peer
14:02:54, 29 May. ( 127.930000) PPP LCP Receive Configuration ACK
14:02:54, 29 May. ( 127.930000) PPP LCP Send Configuration Request
14:02:54, 29 May. ( 127.930000) PPP LCP Receive Configuration Reject
14:02:54, 29 May. ( 127.920000) PPP LCP Send Configuration ACK
14:02:54, 29 May. ( 127.920000) PPP LCP Receive Configuration Request
14:02:54, 29 May. ( 127.920000) PPP LCP Send Configuration Request
14:02:05, 29 May. ( 78.680000) PTM over DSL is up
14:01:22, 29 May. ( 35.790000) WAN Auto-​sensing running.
22:49:58, 28 May. (5808949.960000) WAN operating mode is VDSL
22:49:58, 28 May. (5808949.960000) Last WAN operating mode was VDSL
22:49:55, 28 May. (5808947.300000) PPP IPCP Receive Configuration ACK
22:49:55, 28 May. (5808947.290000) PPP IPCP Send Configuration Request
22:49:55, 28 May. (5808947.290000) PPP IPCP Receive Configuration NAK
22:49:55, 28 May. (5808947.270000) PPP IPCP Send Configuration ACK
22:49:55, 28 May. (5808947.270000) PPP IPCP Receive Configuration Request
22:49:55, 28 May. (5808946.890000) PPP IPCP Send Configuration Request
22:49:52, 28 May. (5808944.380000) PPPoE is up -​ Down Rate=71190Kbps, Up Rate=19999Kbps; SNR Margin Down=3.1dB, Up=15.2dB
22:49:52, 28 May. (5808944.370000) CHAP authentication successful
22:49:52, 28 May. (5808944.320000) CHAP Receive Challenge
22:49:52, 28 May. (5808944.320000) Starting CHAP authentication with peer
22:49:52, 28 May. (5808944.320000) PPP LCP Receive Configuration ACK
22:49:52, 28 May. (5808944.310000) PPP LCP Send Configuration Request
3 REPLIES 3
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 7,687
Thanks: 844
Fixes: 332
Registered: ‎01-01-2012

Re: connection drops 1-4 times per day

Our tests aren't showing any issues but we can see the connection is dropping.

image14961402958281

I'd recommend raising a fault here so we can look into this.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Highlighted
Newbie
Posts: 4
Registered: ‎30-05-2017

Re: connection drops 1-4 times per day

thanks @MatthewWheeler ill raise a fault now

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 116
Fixes: 3
Registered: ‎02-05-2017

Re: connection drops 1-4 times per day

Hi, just a quick update, once the fault is raised, our suppliers will investigate it and look to provide you with an update within 72 working hours.