connection drops 1-4 times per day
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- Re: connection drops 1-4 times per day
connection drops 1-4 times per day
30-05-2017 10:42 AM
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hi there
im getting abit frustrated with the connection drops recently. ive not had this issue in the past with plusnet but its only started a few months ago. as a gamer i need a connection that is stable and doesnt drop at all. any chance of a line check please?
09:13:45, 30 May. | (65563.270000) WAN operating mode is VDSL |
09:13:45, 30 May. | (65563.270000) Last WAN operating mode was VDSL |
09:13:43, 30 May. | (65561.700000) PPP IPCP Receive Configuration ACK |
09:13:43, 30 May. | (65561.700000) PPP IPCP Send Configuration Request |
09:13:43, 30 May. | (65561.690000) PPP IPCP Receive Configuration NAK |
09:13:43, 30 May. | (65561.690000) PPP IPCP Send Configuration ACK |
09:13:43, 30 May. | (65561.690000) PPP IPCP Receive Configuration Request |
09:13:43, 30 May. | (65561.650000) PPP IPCP Send Configuration Request |
09:13:42, 30 May. | (65560.220000) PPPoE is up - Down Rate=75196Kbps, Up Rate=19999Kbps; SNR Margin Down=3.0dB, Up=15.2dB |
09:13:42, 30 May. | (65560.210000) CHAP authentication successful |
09:13:42, 30 May. | (65560.130000) CHAP Receive Challenge |
09:13:42, 30 May. | (65560.120000) Starting CHAP authentication with peer |
09:13:42, 30 May. | (65560.120000) PPP LCP Receive Configuration ACK |
09:13:42, 30 May. | (65560.120000) PPP LCP Send Configuration Request |
09:13:42, 30 May. | (65560.120000) PPP LCP Receive Configuration Reject |
09:13:42, 30 May. | (65560.120000) PPP LCP Send Configuration ACK |
09:13:42, 30 May. | (65560.110000) PPP LCP Receive Configuration Request |
09:13:42, 30 May. | (65560.110000) PPP LCP Send Configuration Request |
09:12:51, 30 May. | (65509.500000) PTM over DSL is up |
09:12:16, 30 May. | (65474.150000) PTM over DSL is down after 522 minutes uptime |
09:12:16, 30 May. | (65474.150000) PPPoE is down after 521 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)] |
09:12:13, 30 May. | (65471.190000) PPP LCP Send Termination Request [User request] |
00:30:18, 30 May. | (34156.930000) WAN operating mode is VDSL |
00:30:18, 30 May. | (34156.930000) Last WAN operating mode was VDSL |
00:30:17, 30 May. | (34155.500000) PPP IPCP Receive Configuration ACK |
00:30:17, 30 May. | (34155.490000) PPP IPCP Send Configuration Request |
00:30:17, 30 May. | (34155.480000) PPP IPCP Receive Configuration NAK |
00:30:17, 30 May. | (34155.480000) PPP IPCP Send Configuration ACK |
00:30:17, 30 May. | (34155.480000) PPP IPCP Receive Configuration Request |
00:30:17, 30 May. | (34155.460000) PPP IPCP Send Configuration Request |
00:30:16, 30 May. | (34154.160000) PPPoE is up - Down Rate=74750Kbps, Up Rate=19999Kbps; SNR Margin Down=2.9dB, Up=15.1dB |
00:30:16, 30 May. | (34154.150000) CHAP authentication successful |
00:30:16, 30 May. | (34154.030000) CHAP Receive Challenge |
00:30:16, 30 May. | (34154.030000) Starting CHAP authentication with peer |
00:30:16, 30 May. | (34154.020000) PPP LCP Receive Configuration ACK |
00:30:16, 30 May. | (34154.020000) PPP LCP Send Configuration Request |
00:30:16, 30 May. | (34154.020000) PPP LCP Receive Configuration Reject |
00:30:16, 30 May. | (34154.020000) PPP LCP Send Configuration ACK |
00:30:16, 30 May. | (34154.020000) PPP LCP Receive Configuration Request |
00:30:16, 30 May. | (34154.010000) PPP LCP Send Configuration Request |
00:29:26, 30 May. | (34104.100000) PTM over DSL is up |
00:28:50, 30 May. | (34068.530000) PTM over DSL is down after 426 minutes uptime |
00:28:50, 30 May. | (34068.530000) PPPoE is down after 425 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)] |
00:28:47, 30 May. | (34065.670000) PPP LCP Send Termination Request [User request] |
17:23:02, 29 May. | ( 8520.760000) WAN operating mode is VDSL |
17:23:02, 29 May. | ( 8520.750000) Last WAN operating mode was VDSL |
17:23:01, 29 May. | ( 8519.520000) PPP IPCP Receive Configuration ACK |
17:23:01, 29 May. | ( 8519.510000) PPP IPCP Send Configuration Request |
17:23:01, 29 May. | ( 8519.510000) PPP IPCP Receive Configuration NAK |
17:23:01, 29 May. | ( 8519.500000) PPP IPCP Send Configuration ACK |
17:23:01, 29 May. | ( 8519.500000) PPP IPCP Receive Configuration Request |
17:23:01, 29 May. | ( 8519.500000) PPP IPCP Send Configuration Request |
17:23:00, 29 May. | ( 8518.410000) PPPoE is up - Down Rate=74918Kbps, Up Rate=19999Kbps; SNR Margin Down=3.0dB, Up=15.2dB |
17:23:00, 29 May. | ( 8518.390000) CHAP authentication successful |
17:23:00, 29 May. | ( 8518.290000) CHAP Receive Challenge |
17:23:00, 29 May. | ( 8518.290000) Starting CHAP authentication with peer |
17:23:00, 29 May. | ( 8518.290000) PPP LCP Receive Configuration ACK |
17:23:00, 29 May. | ( 8518.280000) PPP LCP Send Configuration Request |
17:23:00, 29 May. | ( 8518.280000) PPP LCP Receive Configuration Reject |
17:23:00, 29 May. | ( 8518.280000) PPP LCP Send Configuration ACK |
17:23:00, 29 May. | ( 8518.280000) PPP LCP Receive Configuration Request |
17:23:00, 29 May. | ( 8518.280000) PPP LCP Send Configuration Request |
17:22:10, 29 May. | ( 8468.870000) PTM over DSL is up |
17:21:35, 29 May. | ( 8433.890000) PTM over DSL is down after 139 minutes uptime |
17:21:35, 29 May. | ( 8433.890000) PPPoE is down after 138 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)] |
17:21:33, 29 May. | ( 8431.140000) PPP LCP Send Termination Request [User request] |
14:02:56, 29 May. | ( 130.330000) WAN operating mode is VDSL |
14:02:56, 29 May. | ( 130.330000) Last WAN operating mode was VDSL |
14:02:55, 29 May. | ( 129.130000) PPP IPCP Receive Configuration ACK |
14:02:55, 29 May. | ( 129.120000) PPP IPCP Send Configuration Request |
14:02:55, 29 May. | ( 129.120000) PPP IPCP Receive Configuration NAK |
14:02:55, 29 May. | ( 129.120000) PPP IPCP Send Configuration ACK |
14:02:55, 29 May. | ( 129.120000) PPP IPCP Receive Configuration Request |
14:02:55, 29 May. | ( 129.110000) PPP IPCP Send Configuration Request |
14:02:54, 29 May. | ( 128.050000) PPPoE is up - Down Rate=71085Kbps, Up Rate=19999Kbps; SNR Margin Down=3.0dB, Up=15.1dB |
14:02:54, 29 May. | ( 128.040000) CHAP authentication successful |
14:02:54, 29 May. | ( 127.930000) CHAP Receive Challenge |
14:02:54, 29 May. | ( 127.930000) Starting CHAP authentication with peer |
14:02:54, 29 May. | ( 127.930000) PPP LCP Receive Configuration ACK |
14:02:54, 29 May. | ( 127.930000) PPP LCP Send Configuration Request |
14:02:54, 29 May. | ( 127.930000) PPP LCP Receive Configuration Reject |
14:02:54, 29 May. | ( 127.920000) PPP LCP Send Configuration ACK |
14:02:54, 29 May. | ( 127.920000) PPP LCP Receive Configuration Request |
14:02:54, 29 May. | ( 127.920000) PPP LCP Send Configuration Request |
14:02:05, 29 May. | ( 78.680000) PTM over DSL is up |
14:01:22, 29 May. | ( 35.790000) WAN Auto-sensing running. |
22:49:58, 28 May. | (5808949.960000) WAN operating mode is VDSL |
22:49:58, 28 May. | (5808949.960000) Last WAN operating mode was VDSL |
22:49:55, 28 May. | (5808947.300000) PPP IPCP Receive Configuration ACK |
22:49:55, 28 May. | (5808947.290000) PPP IPCP Send Configuration Request |
22:49:55, 28 May. | (5808947.290000) PPP IPCP Receive Configuration NAK |
22:49:55, 28 May. | (5808947.270000) PPP IPCP Send Configuration ACK |
22:49:55, 28 May. | (5808947.270000) PPP IPCP Receive Configuration Request |
22:49:55, 28 May. | (5808946.890000) PPP IPCP Send Configuration Request |
22:49:52, 28 May. | (5808944.380000) PPPoE is up - Down Rate=71190Kbps, Up Rate=19999Kbps; SNR Margin Down=3.1dB, Up=15.2dB |
22:49:52, 28 May. | (5808944.370000) CHAP authentication successful |
22:49:52, 28 May. | (5808944.320000) CHAP Receive Challenge |
22:49:52, 28 May. | (5808944.320000) Starting CHAP authentication with peer |
22:49:52, 28 May. | (5808944.320000) PPP LCP Receive Configuration ACK |
22:49:52, 28 May. | (5808944.310000) PPP LCP Send Configuration Request |
Re: connection drops 1-4 times per day
30-05-2017 11:34 AM
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Our tests aren't showing any issues but we can see the connection is dropping.
I'd recommend raising a fault here so we can look into this.
Re: connection drops 1-4 times per day
30-05-2017 11:38 AM
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thanks @MatthewWheeler ill raise a fault now
Re: connection drops 1-4 times per day
30-05-2017 12:52 PM
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Hi, just a quick update, once the fault is raised, our suppliers will investigate it and look to provide you with an update within 72 working hours.
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- Re: connection drops 1-4 times per day