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connection dropping

jimpotter2017
Newbie
Posts: 3
Registered: 30-10-2017

connection dropping

hi,

 

getting issues with connection dropping.

 

watching say netflix and it drops on the wired connection 3 or 4 times in 40 mins.

very annoying , also appears to drop wifi , so i guess its a issue a the hub

connection speed appears to be good when working.

1 REPLY
BrightonRock
Pro
Posts: 227
Thanks: 74
Fixes: 5
Registered: 09-04-2016

Re: connection dropping

Hard to say what is causing the drops. As you say, it could be a fault with the hub but don't assume that as it could be a fault on the line, or, indeed, something else. If a Plusnet person picks up your post they can run tests to give a better idea of what is happening but they have been somewhat thin on the ground here recently.

It may not show anything but I would be inclined to try reporting this as a a fault by going through the checks that Plusnet recommend and then running the online troubleshooter at https://www.plus.net/apps/kbdfaults

That doesn't cost anything - other than some of your time - and, if there is a fault, gets it queued for action. Please let us know how your get on.