connection dropping
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- connection dropping
connection dropping
20-11-2017 9:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi,
getting issues with connection dropping.
watching say netflix and it drops on the wired connection 3 or 4 times in 40 mins.
very annoying , also appears to drop wifi , so i guess its a issue a the hub
connection speed appears to be good when working.
Re: connection dropping
21-11-2017 8:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hard to say what is causing the drops. As you say, it could be a fault with the hub but don't assume that as it could be a fault on the line, or, indeed, something else. If a Plusnet person picks up your post they can run tests to give a better idea of what is happening but they have been somewhat thin on the ground here recently.
It may not show anything but I would be inclined to try reporting this as a a fault by going through the checks that Plusnet recommend and then running the online troubleshooter at https://www.plus.net/apps/kbdfaults
That doesn't cost anything - other than some of your time - and, if there is a fault, gets it queued for action. Please let us know how your get on.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page