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connection droped
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- Re: connection droped
connection droped
29-02-2016 8:01 AM
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Before the weekend my connection dropped on a number of occasions, then on Saturday it went off completly.
I logged a fault , I then borrowed a Plusnet fibre router from my daughter (same as mine TG582n)
I was then able to connect with no problem, I have been asked to enter my user name and password in place of my daughters.
All my efforts to change them have not been sucessful I wonder if I am not doing something correctly ?
This is the reply to my fault Description: Advised to update his borrowed router with his own details.
If he can connect, the original router must be faulty, otherwise it's an account auth issue
I logged a fault , I then borrowed a Plusnet fibre router from my daughter (same as mine TG582n)
I was then able to connect with no problem, I have been asked to enter my user name and password in place of my daughters.
All my efforts to change them have not been sucessful I wonder if I am not doing something correctly ?
This is the reply to my fault Description: Advised to update his borrowed router with his own details.
If he can connect, the original router must be faulty, otherwise it's an account auth issue
Message 1 of 4
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Re: connection droped
29-02-2016 1:21 PM
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Are you putting your full connection username in the router? This will be in the format of username@plusdsl.net
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 4
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Re: connection droped
29-02-2016 1:49 PM
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Yes to the best of my abilty ,I am not100 % sure of where on login interface I should make the change.
I did it or rather tried to change following >Gateway >Info >Set up
If this not correct where should I try to change
I did it or rather tried to change following >Gateway >Info >Set up
If this not correct where should I try to change
Message 3 of 4
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Re: connection droped
01-03-2016 2:52 PM
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I have checked via live chat that what Im doing login wise is correct.
However whilst I can connect to the net with the "borrowed" router it shows daughters user name.
I guess I will advised via faults if the router is faulty or if it is another issue.
However whilst I can connect to the net with the "borrowed" router it shows daughters user name.
I guess I will advised via faults if the router is faulty or if it is another issue.
Message 4 of 4
(304 Views)
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