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connection drop

johnk28
Hooked
Posts: 7
Registered: ‎09-02-2017

connection drop

I keep getting drop outs I have now gone onto the test plate to if it makes a difference

my down load has dropped to about 28 and should be in the 40s can some one have a look please

5 REPLIES 5
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,346
Thanks: 6,535
Fixes: 1,077
Registered: ‎21-04-2017

Re: connection drop

Hi John,

From what I can see your connection's definitely dropping as per the picture below

Line tests are showing a high resistance fault which I suspect is causing this. 

I'd recommend plugging your router into the test socket explained here Here making sure there's no extension cabling between the router and the telephone socket to rule out internal wiring.

If you're still having issues I'd then head on across to faults.plus.net to raise a fault with us so we can arrange an engineer visit. If you can post back afterwards we'll be happy to make sure that's picked up for you as soon as we can.

 

[edit]

Just read your post again and see you're already in the test socket. Are you using any extension cabling? If you aren't before we arrange an engineer actually it may be worth us sending you a new router

Looking at how long you've had your router that may also be the cause of the fault

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
johnk28
Hooked
Posts: 7
Registered: ‎09-02-2017

Re: connection drop

im not using no extensions and the router is a bt smart hub 2 a few mouths old

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,346
Thanks: 6,535
Fixes: 1,077
Registered: ‎21-04-2017

Re: connection drop

Ah OK. In that case then I'd recommend raising a fault online so we can arrange an engineer visit

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
johnk28
Hooked
Posts: 7
Registered: ‎09-02-2017

Re: connection drop

can I not just get a dlm reset

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,346
Thanks: 6,535
Fixes: 1,077
Registered: ‎21-04-2017

Re: connection drop

I'm afraid that a DLM reset wouldn't help stop your connection from dropping

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team