I keep getting drop outs I have now gone onto the test plate to if it makes a difference
my down load has dropped to about 28 and should be in the 40s can some one have a look please
Re: connection drop
16-05-2021 6:06 PM - edited 16-05-2021 6:08 PM
From what I can see your connection's definitely dropping as per the picture below
Line tests are showing a high resistance fault which I suspect is causing this.
plugging your router into the test socket explained here Here making sure there's no extension cabling between the router and the telephone socket to rule out internal wiring.
If you're still having issues I'd then head on across to faults.plus.net to raise a fault with us so we can arrange an engineer visit. If you can post back afterwards we'll be happy to make sure that's picked up for you as soon as we can.
Just read your post again and see you're already in the test socket. Are you using any extension cabling? If you aren't before we arrange an engineer actually it may be worth us sending you a new router
Looking at how long you've had your router that may also be the cause of the fault