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connection drop 1-2 times / day

sebjo
Grafter
Posts: 67
Thanks: 7
Registered: 11-04-2015

connection drop 1-2 times / day

hello

for the past week or so my connection has been dropping once/twice almost everydays 

phone line checked and looks ok

router in master socket

computer wired

router goes flashing orange ( just like when you restart it ) and after a few loggin attemps ( 2 or 3 )  connection is back

 

any check available?

thank you

8 REPLIES
Moderator
Moderator
Posts: 18,074
Thanks: 2,616
Fixes: 192
Registered: 06-04-2007

Re: connection drop 1-2 times / day

Moderator's note:

Unhelpful post removed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 13,253
Thanks: 197
Fixes: 62
Registered: 27-04-2007

Re: connection drop 1-2 times / day

Hi Sebjo, it's dropping a few times per day from what I can see. Diagnostics don't show up any obvious causes so can you try the checks here please? https://goo.gl/tu2WWu

 

Let us know how you get on. - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
sebjo
Grafter
Posts: 67
Thanks: 7
Registered: 11-04-2015

Re: connection drop 1-2 times / day

all that already checked , no phone noise, master socket ,swapped micro filter , all wire correctly connected 

BrightonRock
Pro
Posts: 246
Thanks: 79
Fixes: 5
Registered: 09-04-2016

Re: connection drop 1-2 times / day

I don't know if you will get a further reply from @adamwalker tonight. If you don't, report a fault at https://www.plus.net/apps/kbdfaults It takes a bit of your time and costs you nothing, but makes Plusnet aware of your issue, they have to look at it, and gets the issue into the queue for action. 

Plusnet Help Team
Plusnet Help Team
Posts: 4,207
Thanks: 847
Fixes: 179
Registered: 25-03-2015

Re: connection drop 1-2 times / day

Thanks for reporting that via your account @sebjo.

 

I've made sure that's in hand with our suppliers and our faults team should be in touch once we receive further updates from our suppliers.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
sebjo
Grafter
Posts: 67
Thanks: 7
Registered: 11-04-2015

Re: connection drop 1-2 times / day

thank you ,on this sunday my connection dropped again , twice in less than 2 hours ,maybe even less than an hour. 

 

 

sebjo
Grafter
Posts: 67
Thanks: 7
Registered: 11-04-2015

Re: connection drop 1-2 times / day

 

BrightonRock thank you , it is done

Plusnet Help Team
Plusnet Help Team
Posts: 131
Thanks: 54
Fixes: 9
Registered: 26-03-2018

Re: connection drop 1-2 times / day

Hi there, 

 

I have looked into the fault which was raised by Harry and have provided an update on this ticket on your account. 

 

Please give it a read through and reply to it with the information requested if you are still experiencing this issue. 

 

Thanks  

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team