connection drop 1-2 times / day

[#1]

hello

for the past week or so my connection has been dropping once/twice almost everydays 

phone line checked and looks ok

router in master socket

computer wired

router goes flashing orange ( just like when you restart it ) and after a few loggin attemps ( 2 or 3 )  connection is back

any check available?

thank you

[#2]

Moderator's note:

Unhelpful post removed.

[#3]

Hi Sebjo, it's dropping a few times per day from what I can see. Diagnostics don't show up any obvious causes so can you try the checks here please? https://goo.gl/tu2WWu

Let us know how you get on. - Adam 

[#4]

all that already checked , no phone noise, master socket ,swapped micro filter , all wire correctly connected 

[#5]

I don't know if you will get a further reply from @adamwalker tonight. If you don't, report a fault at https://www.plus.net/apps/kbdfaults It takes a bit of your time and costs you nothing, but makes Plusnet aware of your issue, they have to look at it, and gets the issue into the queue for action. 

[#6]

Thanks for reporting that via your account @sebjo.

I've made sure that's in hand with our suppliers and our faults team should be in touch once we receive further updates from our suppliers.

I hope this helps.

[#7]

thank you ,on this sunday my connection dropped again , twice in less than 2 hours ,maybe even less than an hour. 

[BrightonRock]

BrightonRock thank you , it is done

[#9]

Hi there, 

I have looked into the fault which was raised by Harry and have provided an update on this ticket on your account. 

Please give it a read through and reply to it with the information requested if you are still experiencing this issue. 

Thanks