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changed contract

richierich007
Grafter
Posts: 40
Fixes: 1
Registered: ‎02-05-2014

changed contract

hi guys a bit help is req
ive been with plusnet coming upto 18 months and no issues at all
ive been on the 80/20 package and use the net for the reg stuff
theres only myself in my house i have 3 devices online smart tv , lappy nd phone
so i called you guys lastnight and advised to change down to the 40/20 to save a cpl quid,  and theres only me in the house i never go near 40 not mind 80
i give the go ahead to drop the speeds and there would be no hassle if i did want to go bk to 80
now this morning i ran a speedtest and its already showing almost 40/20 while before i was hitting 70/18
i have noticed some apps are now slower loading up also more so poker on fb, also skynews taking a cpl of reloads
is this going to be the norm or do i need to get my 80/20 bk
thanks for any help
7 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: changed contract

How the devil did you manage that as the option isn't even on offer
richierich007
Grafter
Posts: 40
Fixes: 1
Registered: ‎02-05-2014

Re: changed contract

manage what ? lol
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: changed contract

get 40/20 as opposed to 40/2 which is all that is supposed to be available
richierich007
Grafter
Posts: 40
Fixes: 1
Registered: ‎02-05-2014

Re: changed contract

ive no idea and can a plusnet confirm i wont be losing my 20 upload
i took it for granted everyone is on the same upload speeds (give or take a cpl of mb for loss on line)
Rippong
Grafter
Posts: 41
Thanks: 1
Registered: ‎23-12-2013

Re: changed contract

I went through renewal the other day and had similar feedback in the other part of the forum.
I was offered the 40mb download package (I was on 76/20), but he didn't mention the new 2mb upload limit. When I asked, he did confirm that it was 100% NOT 20mb still.
Check your emails that confirm the package, it should be listed what you've agreed too.
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: changed contract

If the package you've changed to is "Plusnet Unlimited Fibre" you will now be on 2Mbps upload.
Available to all ISPs are three FTTC variants: 80/20, 40/10 and 40/2. Plusnet do not offer the 40/10 option which would probably suit a lot of people. The old 40/20 account which Plusnet used to offer was based on the 80/20 option with the maximum speed capped to 40 and so cost Plusnet exactly the same as 80/20 - we never could understand the logic!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
richierich007
Grafter
Posts: 40
Fixes: 1
Registered: ‎02-05-2014

Re: changed contract

cheers for that spoony , i decided to remain on my 80/20 and received a new price off them 15 quid p/m 24 mths
only 1 concern i have, when i took fibre out firsy few months 75mb now im down to about 60 bit by bit its been dropping then shoots upto 70 for a while  Roll eyes
would i need to raise a fault for that or leave it as it is
again thanks for the advice about my u/l would drop on new contract