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change?

chris80
Hooked
Posts: 6
Registered: 22-10-2015

change?

hi folks im on an old fibre unlimited package of 2249 a month, provider has contacted me and recommended a change to a new fibre product still unlimited, any ideas why they may want to do this/ive been with them since the early days of f9 1999 i think/just being careful these days!!
18 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: change?

Hi Chris Smiley
That was us, and it's clearly documented on your account, so don't worry.
I think the idea was to get you on to a non-legacy product.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Andrue
Aspiring Pro
Posts: 775
Thanks: 88
Fixes: 1
Registered: 12-01-2015

Re: change?

Quote from: MattyC
I think the idea was to get you on to a non-legacy product.
And if the OP is currently on a 40/10 or 40/20 product they should be careful about 'upgrading' to a current package Wink
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: change?

They were on 80/20. Though both products were offered. OP is still on a package from back when they were governed by usage limits.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Andrue
Aspiring Pro
Posts: 775
Thanks: 88
Fixes: 1
Registered: 12-01-2015

Re: change?

Worth changing, then it seems like.
dick:quote
chris80
Hooked
Posts: 6
Registered: 22-10-2015

Re: change?

Haven't a clue what these numbers mean please quote
Community Veteran
Posts: 26,528
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: change?

You need to make sure the package they offering is Plusnet Fibre Extra and not Plusnet Fibre. Fibre Extra will give you the same speeds as you have at present (up to 80mbps download, up to 20 mbps upload), the basic fibre package will give you up to 40mbps download, 2mbps upload - i.e. a very significant drop in your upload speed.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
nicktanner
Hooked
Posts: 7
Registered: 26-10-2015

Re: change?

And if you get sent the Sagemcom router and you have Avast ask about the once a day wireless drops and how to stop them
FrazUK
Grafter
Posts: 37
Registered: 20-10-2015

Re: change?

I'm a bit worried now. I've switched to plusnet and awaiting activation on the 30th. I ordered the lowest fiber package, up to 38mb download (my line cant go above 37 it seems after 3 years on BT infinity 2 80/20 so no point going any higher). They don't mention upload speeds in the product listings so I got onto live chat during my order and asked what upload speed i will get. They said 9.5mb. What am I going to get? 2mb or 10? I currently have 7mb upload and don't want to go down to 2mb.
EDIT: Just double checked my account, my internet package is Unlimited Fiber. Is this 2mb or 10mb upload? Cheers!
Community Veteran
Posts: 26,528
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: change?

2
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
FrazUK
Grafter
Posts: 37
Registered: 20-10-2015

Re: change?

What? I was specifically told 10mb(well 9.5). This is what swayed me to make the order. Unless someone from Plusnet can sort this out I'll be cancelling before the 30th. Already appalled!
dick:quote
nicktanner
Hooked
Posts: 7
Registered: 26-10-2015

Re: change?

I just used the speed tester it stated 15141kbps upload, 20673kbps download with a wireless laptop connection
nicktanner
Hooked
Posts: 7
Registered: 26-10-2015

Re: change?

Uswitch.com test states upload speed 16.8Mb
Andrue
Aspiring Pro
Posts: 775
Thanks: 88
Fixes: 1
Registered: 12-01-2015

Re: change?

That's the maximum your line supports. Unfortunately Plusnet are selling a capped product that won't let you have more than 2Mb/s upload. The CSer you spoke to in live chat was wrong. This is why I felt it appropriate to give you a warning.
PN currently only offer two products. 80/20 and 40/2.
dick:quote
Community Veteran
Posts: 26,528
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: change?

@Andrue - you are mixing up the two users who have posted in here. nicktanner has never said he's spoken to CS. In fact I'm not sure what the relevance of his posts in this topic are at all!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)