change of speed

[#1]

change of speed

i am currently a pn customer on fibre max coming to end of 12 month contract wanting to reduce to 38mb but have been told if i do i have to sign another 12 month contract is this correct as i am sure a change of speed does not make you do this if you are out of contract 

please advise do i stay or should i jump ship

[#2]

Hello @john_tandy

I have responded to your other Community Forum thread post.

Should you require any further assistance, please feel free to get back in touch with us.

Many thanks.